It was a att phone, I need to add it to my family plan with metro pcs, but I need the code to unlock it.

Call Metro and see if they will do it for you, there may be a modest charge

To get the free unlocking service i would recommend the site Unlock-Free.com where the providing codes are genuine.
http://www.unlock-free.com/

Try connecting to the latest DC client unlocker to see if the file is available if yes get it unlocked on DC client

The phone will require an unlock to work on metro, you can bring tmo phones to family but not other way around without unlock.

Guy

Contact the original service provider of the phone for the subsidy unlocking code.

Mark
Motorola Support

Did you mean your phone shown Emergency calls only while inserting your metro pcs sim card?
Yes means, There are two possibilities to get this type of issue.
1.You mobile phone receives weak signal from near tower so try to Switch off your mobile,wait few seconds and switch on.
2.Your mobile is locked to particular network provider.
If your problem persists after switch on your phone means definitely your mobile phone is restricted by some network so try to unlock your mobile phone.You can unlock your mobile phone using network unlock code.It's the best way to unlock your phone.If you need an unlock code for your phone visit Mobile-Unlocker.com I hope it will be very useful to you.

Hi free sim network unlock code are not available for your alcatel mobile models so better unlock your phone from metro pcs using some reliable online providers who render unlock code for all mobile models at reliable cost .After purchasing the code visit sites like MobileUnlockGuide.com to get free instruction about how to use that code and unlock your phone .After unlocking your phone you can freely use it with any GSM sim .

notify metro pcs for assistance

You need to have Metro PCS flash the phone for you.

U CAN UNLOCK THE DEVICE BY REQUESTING FOR UNLOCK KEY FROM CURRENT SERVICE PROVIDER WHICH HAS COME BUNDELED WITH.
ONCE U RECIEVE NETWORK UNLOCK CODE FOLLOW THE PROCEDURE IN UR HANDHELD
SELECT OPTIONS IN APPLICATIONS --> SIM CARD --> PRESS MEPD --> PRESS MEP2 --> ENTER THE UNLOCK CODE AND PRESS OK TO UNLOCK THE BLACKBERRY DEVICE.