A customer forced the door open before end of cycle. We have replaced door assembly but machine is still stuck in cycle with minutes showing and locked.
Hi,
Only fix is to enter service mode and when you exit it should remove the stored code and allow you to restart unit. If not and you are certified you can call the Tech Line for more assistance. 1-800-662-3587. They will ask you for there account number before helping you. First enter service mode, allow auto test as it will test door locks, fill, drain, and spin functions. When you exit after this test it should allow you to restart the unit as normal. Good Luck
I’m happy to help further over the phone at https://www.6ya.com/expert/gere_bf68e6055dd61249
SOURCE: I can't unlock the door
fencer, you probably have a bad door lock switch. There was a technical bullitin out by Maytag regarding this (TS740). The deal is that the plunger of the switch is depressed but the contacts don't close. The machine control board senses the door is not locked and won't send the signal to unlock it. You can try to put the machine in the service mode by pressing delicates and heavy soils together for 3 seconds. Advance to the board output tests by then pressing rinse. After that press the max extract key to lock the door and the xtra rinse key to unlock the door. See if it works for you. You may want to call Maytag and inquire about the service bullitin, maybe you can get it covered. There is a manual door release in the dispenser section. The pull tab should be toward the front. You may have to remove the screws and remove the dispensor to get at it. Catriver...post back.
SOURCE: Door lock
Run a diagnostic on the door lock system; To place the unit in "service mode", close the door completely then press and hold both the "Delicates" and "Heavy Soils" keys for three seconds. Motor speed will be displayed. Press "rinse" to access the main board output function. Then press "max extract"... this is the test for the door lock. Did it lock? To exit, press "max extract" again and then both "Delicates" and "Heavy Soils" for three seconds. VOLTAGE TESTS AHEAD!!! IF YOU AREN'T SURE YOU CAN DO IT, THEN DON'T! CALL A PROFESSIONAL! If the door did not lock, you'll need a voltmeter and an hour or so. Open the door, remove the screws holding the door hinges, then remove the 2 screws (and shims) opposite the door hinges and close the door (do not take it off). Then grasp the front panel at the top near where it meets the top panel and pull toward you quickly. Lean it forward and remove it from the 2 clips at the bottom. Just below the top panel, now exposed, are the top panel retainers... use a 5/16" to remove the one screw on both sides and remove the retainer clips. Now lift the top panel up just like the hood of a car. You can now see the door latch assy. Remove the 2 wires on the solenoid and insert your meter probes into each one of them (color doesn't matter). Set your meter to read AC Voltage, then re-enter "Service Mode" and follow the steps to door lock test. When you hit the "Max Extract" key, 120 volts should be sent to the meter. If you get 120 volts, your latch assy. has failed and should be replaced. If you don't get 120 volts, your control board output has failed and needs to be replaced. Hope this helps.
SOURCE: Door will not lock to start wash cycl
This sounds like a classic door lock problem. There was a design change in the lock assembly because of numerous problems.
You say you had the door replaced, did they replace the lock assy also?
The control puts power to the wax motor that operates the latch. As the door locks, the latch activates the lock switch that tells the control the door is locked.
What kind of reading are you getting on the lock switch?
Thanks/Mike
HE IS WRONG,YOU CAN FIX IT,THE MAIN PC BOARD IN THE HEAD HAS BLOWN THE HIGH SPEED RESISTOR,YOU CAN GO TO EBAY WITH THE MODEL NUMBER AND GET ONE,YOU WILL ALSO HAVE TO REPLACE THE DOOR SWITCH WAX MOTOR ALSO ON EBAY,MIKE
SOURCE: my Maytag front end loading washer is stuck locked
Open the detergen/bleach diospenser cover and there is a tab there that you can pull to open the door. You will likely need to replace the wax motor and control board.
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