1. If the order is small (for example, 1 bouquet) - you can leave a feedback about the delivery services on https://www.flowercompanies.com/ - it is like a TripAdvisor but only for floriculture industry.
2. If your order was huge (wholesale), so then you should call a special company like an Agro-Check that is specialised in integrity of companies in floriculture industry (reliability, financial capacity etc.)
Contact the company you ordered from and tell them you haven't received your order
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