Reboot your computer & install that softwere after antivirous activation.
As you get the HP printer offline issues or offline error messages on our device display screen, it's time to troubleshoot it. Go for a quick scan of your device and check if the offline errors still remain. Among the available scan tools, we have the HP print and scan doctor tool. Cross check if the software version that you use is the latest one. You will get more help and guidance to get rid of the error if you ring the contact number +1-844-510-3770
I understand your Printer is offline on your Windows 8 computer.
The easiest thing to do is just rebooted everything. Turn off router, computer and printer.
Wait a few minutes and turn on router, computer and printer.
Before trying to print make sure there is nothing waiting to be printed. Right click on your printer and see whats printing. Remove if anything there. Try to print again.
If the printer still showing offline try installing and running HP Print and Scan Doctor.
Download and install at this location.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...
Let me know how this goes.
Thanks
Open the Start menu and click on the "Printers and Faxes" icon. This will open a window with a list of the printers currently set up on your computer.
Double-click on the icon of the printer you want to change to online. A pop-up window detailing all current print jobs will open.
Go to Printer in the menu bar of the pop-up window and uncheck "Use Printer Offline." This action will change the printer from offline to online.
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