SOURCE: had to rebuild mailboxes and now the main inbound number cannot dial internal extensions.
Does feature 983 still show as an inactive feature? You need to reinitialize the feature codes if the system was reset.
Please post what is currently happening.
SOURCE: Norstar M7310 auto attendant problem
As far as changing the # of rings, that may be your phone company. Feature 983 will get you in to change to number of rings. It goes as follows:
Feature 983
System coordinator mailbox # and password
OK
AA
Lines
Enter Line Number
OK
Table
Rings
CHNG
Enter the desired number of rings
If after changing the number of rings the Auto atendant does not pick up at all, You have to call your phone company and set up the second delay through them. We had the same problem here.
SOURCE: Accessing company phone directory
Sounds like you shut the CCR tree down. Go to AA>table>1>CCR>chng>1>enable. that should take care of it
SOURCE: Callers are not prompted to general mailbox
Under greeting table 1 set your greeting attendant assignment as 100,that should send the caller to mbox 100 if they press 0 or make no selection at all
SOURCE: our phone system rings three
Is this an IP Office?
This is how it works. For some reason the IP Office waits for teh first 2 rings to get caller ID, and then lets the call ring in.
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Usually answered in minutes!
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