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if you have lost the key -- then look on the face of the lock cylinder and see if there are letters and numbers on it,, ( key code ) -- take this keycode to your local locksmith and see if they could make the key. if the code is not there then take the safe down to your local locksmith shop and have them pick open the safe. now if the safe is mounted in your house and cannot be removed - then have a locksmith come out and pick open the lock and make new keys for the safe.
well -- if you have lost the key, you can take the serial number of the safe into any loccksmith shop and they will be able to call the safe company and get the key code and cut you a new key.
also -- look on the front of the lock cylinder itself and see if there are any numbers imprinted on the lock and with those numbers the locksmith might also be able to look up the key code and cut the key. the cost of this will be around 15 dollars.
inside the safe door near the hinges there is a red button. Push it and the "proceed" light on the top right of the keypad will come on. enter your new code and "A". That's all.
Search on "How to open a safe with a potato" and you'll find a youtube video on how to open that safe. All the Bunker Hill safes use the same lock mechanisms which have a critical design flaw if the spring on the solenoid is weak in that the plunger bounces enough to allow the bolt to be thrown open if you can time hitting the front of the safe just right. Of course, if you mount it such that you can't get a good swing in then no problem. There are two adjustment screws to the bolt throw, if your safe is easily opened this way, you might want to adjust these screws so that more of the plunger hits the stop. I couldn't get mine to open with a rubber mallet but it's mounted so you can't get a good swing in.
Sure blame the poor kid.
Think about it, what good would a safe be if by pressing a few keys the combination was changed?
As with any combination safe you need to clear the combination by turning one, two or three times in the opposite direction before entering the combination.
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