I have no power to the head. I changed the belt and also bought a new head no spinning whatsoever.There is no reset button and the
Hi Greg, it's Jack at Dyson.
From what you've described, it sounds like the issue lies within the main body of your vacuum, and not with the motorised cleaner head itself. Just for reference, DC25's belt is designed to last the lifetime of the machine without replacement - it's protected by a sensor which shuts off the brush bar for protection if something jams it. We'd advise against dismantling the machine any further than is shown in the User guide, as damage could be caused.
I'm not sure how long you've owned your DC25, but it may still be within the Dyson warranty period. If a repair is needed, this could be covered - I'd encourage you to give us a call to discuss this further.
You can reach the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).
We'll look forward to speaking with you.
Start by checking the switch that turns the power head on and off.
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