I get check xm when I try to put radio on. what can I do?

If you are getting the same "check antenna" message with two different antennas, it is likely that the tuner itself is the problem. You can get just the mini tuner here:

http://www.tss-radio.com/products/xm-mini-tuner-replacement-home-dock


As far as the two plug connection, there are adapters available. Its likely a dual fakra connection, though I don't know for sure. At any rate, this is one adapter available. (I would call to confirm)
http://www.tss-radio.com/products/sirius-dual-to-single-antenna-adapter

Have you tried plutting it in directly to the power source with out the battery? If this works, it may be that the battery is dead, you can try to jump it by putting the battery in after it has already been turned on. Or just replace the battery:
http://www.tss-radio.com/products/replacement-battery-for-pioneer-inno-and-samsung-helix-xm-radios


If it does not power on, it could be the power cord is bad:

http://www.tss-radio.com/products/xm-5v-home-ac-power-adapter


Otherwise, the unit itself may just be dead.

Have you tried changing the backlight controls in the menu? Pull up your menu, go to settings, then preference, and change display. Choose backlight display. You can put it always off, always on, or on for however many seconds.

You best bet - if you can get to the rear of the XM tuner unit, is to temporarily connect a magnetic-mount XM antenna and see if it works. A bad antenna usually says "check antenna" - not loading could be a good antenna with a bad location. I would try the little XM antenna by itself, then go from there. $20 is a lot cheaper than $500. Let me know how it works out.

Remove the Audio Fuse and then put it back in and the problem is solved. So frustrating that I had to find this solution on another site as both the dealer and XM had no idea how to fix it. Dealer tried to tell me it was a bad radio and I'd have to get a replacement from Hyundai.

to reset the radio - it must be removed from the dash and unplugged.
Be sure to write down any anti-theft codes if your radio requires them.

However - since your radio is getting the 2 channels - it is working properly. The problem lies in XM turning on your account.

Be sure to get the correct # off the radio... sometimes there is a transposition error with paperwork.
The number can be gotten by setting your radio to channel 0. This is your radio ID# required to activate the radio.

Your Radio is working fine - call XM and stay on the line until they activate your account.

I have a suspicion the number was written down improperly.

Be sure when you call that the car is on, and that it is tuned to station #1... also - it can take 15-20 minutes to activate - and must be left on for the duration to catch the activation signal that is sent out.

Here are the steps from XM to activate manually-

Get Your XM Radio Activated Online

Step1 Turn on your XM radio and tune it to channel 0. The display will read your XM radio's identification number. This number will include both letters and numbers. Write this number down and head to your computer.

Step2 Log onto the Internet and go to the XM radio website. A high speed connection to the Internet will make this go faster, but you can activate your XM radio online with dial up.

Step3 Click on the tab that says to activate a new XM radio. This will take you to a screen where you will enter your XM radio's identification number. Type this in.

Step4 Choose a screen name and password to make an account on the XM web site. The screen name should be something that you will easily remember. The password needs to be at least 7 characters long and include 1 capital letter, 1 lowercase letter, and 1 number.

Step5 Enter your personal information for the activation of your XM radio. This information will include your name, address, and email address. You will also need to choose which service plan you will want to purchase for your XM radio. Enter your credit card payment to finish purchasing your activation of your XM radio online.

Step6 Turn on your XM radio and tune it to channel 1. XM will send a signal out to your XM radio to activate it. You will need to leave the radio tuned to channel 1 for 15 to 20 minutes to activate it.


If you have additional questions or concerns - please ask me first before moving on to another expert.
Thanks for using FixYa!!

There are 3 fuses in the interior fuse panel that feeds radio.
no. 11(10amp) is ignition switch power to the radio it comes into radio on the TN/LB wire.
no. 27 (10amp) is hot at all times and comes in on OG/LG wire.
no. 12 (5amp) is hot in run or accessory and comes in on YE/BK wire.
Check these with 12V test light at fuse and at radio connector.

Check to see if youre cable is plugged into the line out jack. If that is not the problem you may have a defective cable or home adapter

sounds to me like you need to check the continuity to ground on the power line for the xm, you may have a power to ground short or a loose wire in the xm harness

hi Mr.Frazier....is the xm radio hardwired installed? if it's a yes you have to go to a professional(bestbuy, retailers) to have the connection check.. the problem is not within the xm radio..it's on how it was installed or set up...

If the radio was not built..well, that's much better we just have to check the audio connection from you're xm to fm radio (make sure to check if what band it is connected..such as AUX,CD etc.) if there's a sound but you're only getting preview channels..refresh must be send on the radio...you can call xm to ask for that OR do it online at www.refresh.xmradio.com and type in your 8 digit radio I.D just have to follow the activation instruction faithfully...Godbless!