Green LEDs light up ok
Hi Heather, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your DC44. If the machine displays a solid (not flashing) green light when you pull the on/off trigger, but the machine doesn't run at all when you do this, there may be a fault we need to provide some further advice on.
When you have your machine fully charged and easily to hand, please give the Dyson Customer Helpline a call to speak with our experts. We'll be able to talk you through some simple diagnostic checks to confirm if there's a problem with the charger, battery or main body. If a replacement part is needed, we'll also be able to confirm whether or not this is covered under the free 2-year Dyson cordless guarantee.
You can reach us by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).
We'll look forward to speaking with you.
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