Hi there, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your Dyson V6. To help you resolve this, we'd need to take a few further details to help us pinpoint the cause of the issue.
When you have your machine fully charged and easily to hand, please get in touch with the Dyson Customer Helpline. We'll be able to talk you through some simple diagnostic checks. If a replacement part is needed, we'll be able to confirm whether or not this is covered under our free 2-year cordless parts and labour guarantee.
You can reach us on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).
We'll look forward to speaking with you.
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