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In case service center is telling that they don't have glass for your watch then tell them that you are going to approach the HQs of casio and complain regarding this service center that they are not keeping parts for most of the products. This trick works most of the time. Secondly, you can contact any of the local glass experts in your city alongwith your watch. They can measure and cut out a piece of glass for your watch or also you can contact any of local watch maker who can check out if he has any glass piece measuring the same size.
You didnt have a manual when you purchased the watch? That is very odd...I would see if you could go back to store and get one.
If thats not possible, contact Bulova at this link http://www.bulova.com/contact/contact.aspx
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