HOW CAN I STOP MY SCREEN FROM FREEZING ALL THE TIME. HELP HELP!

Samsung Galaxy S4: Phone Freezing:

Hello..

1. Let's take out the battery from the back of the phone..

Do either one of these:
(to dissipate any remaining energy in the phone)

With the battery out of the device, wait for 30 seconds..
OR:
With the battery out of the device, hold down the power button for a few seconds

After that time, we want to see if we can do something to help your phone out.. so let's wipe the cache partition which will remove any temporary system files.. sometimes clearing this helps your present phone use:

simultaneously (at the same time) do this:
Hold down the power button, the up volume key, and the home button, until you see a few words at the top of the screen that are blue.. once you see that take your finger off the power button, but keep pushing down the up volume button and the home button at the same time.. until you see the little green android

if it says it is updating the phone, let it update.. it maybe install a patch on your phone..

when you see a bunch of lines of words you are where you need to be



BE CAREFUL what you select
if you are not reading what you select you can wipe your whole phone deleting all your data

use the volume keys to scroll up or down.. but for right now we want to go down the list, so use the down volume button on the left side of the phone..

scroll down to:
"wipe cache partition"

just above it will be to factory reset the whole device.. this is the dangerous one.. this is why i want you to be aware of what you are selecting.

once, you highlight
"wipe cache partition"
use the power button to select this
wait for the phone to finish which should take 1 second..

then, tap the power button once more..
(the highlight will be on reset device)
to reset the phone.. it will power off, then power back on

the issue why it froze, could be anything software related.. it is mostly caused by User Error or an App error. it could be an app that didn't play well with something.. so check your downloaded apps by uninstalling the last one you installed to see if that helps.. (process of elimination).. it could also be if you were downloading or updating something and you interrupted the transmission causing the phone to freeze