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The laser unit is most likely faulty and requires replacement. There are usually separate laser diodes for the CD & DVD reading, so the CD might work perfectly while the DVD won't.
mechanically, there could be an issue but first thing you may want to do is update the drivers for the device, if you have not updated it yet, please click on the link below to get the device drivers, if you have an updated one, just flash it, somehow uninstall and then reinstalling the printer. Canon Pixma IP4500 driver download
It doesnt happen every time, but about 50% of the time when we put a disc
into the machine we get a message saying "no disc." I usually take it
out and put it back in a few times to make sure that everything is shut
tightly, but it doesn't seem to make a difference. If it happened every
single time we would think the machine was broken, but because it works
half the time.other wise disc problem
Your optical pickup drive lens is dirty or needs to be replaced. Run a DVD disc cleaning kit through it and see if that helps. If not, then you have to open this thing up and clean the lens with a bit of rubbing alcohol and then try. If that don't work you can either kick it to the curb or replace the optical lens.
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