On incoming calls on our PNLC 1029 YA in over 50% of the cases, after two rings, the call is dropped. The answering function is set to answer after 4 rings. How can we correct this condition?

It seems like you're trying to configure a phone system or a specific phone to have incoming calls ring on multiple extensions simultaneously or forward to another extension if not answered. The exact steps can vary depending on the phone system or model you're using. If you provide more details about the phone system or model, I can offer more accurate instructions. In the absence of specific information, here's a general guide on how you might achieve this:
**For Most Phone Systems:**
1. **Ring All Extensions:**
- Log in to the phone system's administration interface.
- Locate the call forwarding or call distribution settings.
- Look for options related to "Hunt Group," "Ring Group," "Call Distribution," or similar terms.
- Create a group that includes the extensions you want the incoming calls to ring on.
- Assign the group a number or label.
- Configure incoming calls to be forwarded to the assigned group number or label.
2. **Forward After Rings/No Answer:**
- Within the same settings area, look for options related to "Call Forwarding" or "Follow Me."
- Configure the settings to forward calls to another extension or voicemail after a certain number of rings or if there's no answer.
**Example for Asterisk-based Systems (such as FreePBX):**
1. **Ring All Extensions:**
- Log in to the FreePBX administration interface.
- Create a Ring Group.
- Add the extensions you want to include in the group.
- Set the Ring Strategy to "Ringall" or "Ring All Available."
- Specify the Ring Time (how long it should ring on each extension).
- Save the settings.
2. **Forward After Rings/No Answer:**
- Create a Follow Me setting.
- Add the destination extension(s).
- Set the Ring Time (how many seconds it should ring).
- Configure the Follow Me List to go to the next destination if there's no answer.
- Save the settings.
Please note that terminology and options might differ based on your phone system's manufacturer and model. It's important to consult your phone system's documentation or seek help from your IT department or phone system administrator if you're not familiar with the settings or if you're dealing with a complex setup.
Keep in mind that making changes to a phone system's configuration can impact its functionality, so it's a good practice to do so during non-peak hours or with proper testing to ensure everything works as expected.

If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.

If you have a voicemail feature in the same line as the fax, you may subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.

Set rings to answer
You can select the number of rings that will occur before the fax answers an incoming call. If you are using your machine as both a telephone and a fax machine, we suggest you set the ring count to at least 4 to give you time to answer.
TIP: HP 1050 Fax: The Toll Saver function for the Digital Message Center interacts with Rings to Answer. See Toll Saver on page 40. If you have the HP 1050 Fax and have Toll Saver turned on, set the Rings to Answer to 2.
1. Press Menu repeatedly until BASIC FAX displays and press Start/Enter.
Rings to Answer will display.
2. Press Start/Enter.
3. Enter the number of rings you want (2-7) and press Start/Enter.
The HP Fax rings the set number of times and then answers. It then produces a different sounding ring to alert you to which type of call is incoming.
• The additional ring may occur once for a fax call
• The additional ring occurs 5 times for a voice call. After the 5 additional rings, the answering machine will answer.

To set the answer mode to manual or automatic via the control panel

? Press Auto Answer to turn the light on or off, as appropriate for your setup.

When the Auto Answer light is on, the device answers calls automatically. When

the light is off, the it does not answer calls.

To set the answer mode to manual or automatic via the embedded Web server

1. Open the embedded Web server, click the Settings tab, click Fax in the left pane,

and then click the Basic sub-tab.

2. Select On or Off in the Auto Answer drop-down menu in the Other Basic Fax

Settings section.

Set the number of rings before answering

If you turn on the Auto Answer setting, you can specify how many rings occur before

incoming calls are automatically answered.

The Rings to Answer setting is important if you have an answering machine on the

same phone line as the device, because you want the answering machine to answer

the phone before the device does. The number of rings to answer for the device

should be greater than the number of rings to answer for the answering machine.

For example, set your answering machine to a low number of rings and the device to

answer in the maximum number of rings. (The maximum number of rings varies by

country/region.) In this setup, the answering machine answers the call and the device

monitors the line. If the device detects fax tones, it receives the fax. If the call is a

voice call, the answering machine records the incoming message.

To set the number of rings before answering via the control panel

1. Press Setup.

2. Press Basic Fax Setup, and then press Rings to Answer.

3. Enter the appropriate number of rings by using the keypad, or press the left or right

arrow button to change the number of rings.

4. Press OK to accept the setting.

To set the number of rings before answering via the embedded Web server

1. Open the embedded Web server, click the Settings tab, click Fax in the left pane

and then click the Basic sub-tab.

2. Select a number in the Rings-to-answer drop-down menu in the Other Basic Fax
Settings section.

The answer mode determines whether the HP Fax answers incoming calls or not.

Different answer modes are :

* Fax

The HP Fax will automatically answer all incoming calls using the Rings to Answer setting. This is the default setting.

* FaxTel (unit with handset model only)

The HP Fax automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. The incoming voice call will need to be answered using the attached handset.

NOTE: If the HP Fax determines the call is a voice call, only the HP Fax will ring with the special ring tone. The other phones on the same phone line will not ring at all. You will not be able to pick up the voice call using the other phones.

* Tel

The HP Fax will not automatically answer calls. Faxes will need to be received manually.

* AnswerMachine

The HP Fax will monitor the line when an incoming call is answered by a person or by the answering machine. If the HP Fax detects fax tones on the line, it will receive the fax.

Looks like the basic functions of the phone are correct. Remain the answering machine. Are you sure it can act as an answering machine?
If it can act as answering machine the reason it is not doing so may be the following.

1. Answering function is turned OFF
2. Answering function may be ON but the number of rings before it answers is set too high.

I suggest you try the following
Call you phone. Let it ring at least 10 times. If it can act as an answering machine it will pick up the phone and read the welcome message, because most answering machines (the recent ones at least) answer after 10 rings even if answering function is turned OFF.

The phones that can be answering machines usually do have a display that shows the number of incoming messages, or a LED that flashes to let you know that you have new recorded messages.

You need to set the answer machine to one more ring before answering, so that it doesn't answer before the fax. If the fax is set for 3 rings, set the answer machine to 4 rings before answering.

Hi Natalie,

Did you follow the instructions in your HP Photosmart 3110 AIO manual, starting on page 30? I'll assume that you set-up your printer using Case E or Case H, where you share a voice line with your fax service. If so, then you should set the AUTO ANSWER option to OFF per the instructions on page 50.

If you have an answering machine, then you should set up the printer using Case I, whereby you will set the AUTO ANSWER option to ON and then set the the RINGS TO ANSWER to a number greater than the number of rings for your answering machine to pick up.

I hope this helps. If you have another configuration that I haven't answered (i.e. other than Case E, H, or I), please reply back with your exact set-up.

Or if you have lost the manual, you can get it from this website:

http://h10032.www1.hp.com/ctg/Manual/c00485549.pdf

If you found this answer useful, I would appreciate you leaving feedback.

Thanks,

Lee

Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before
incoming calls are automatically answered.
The Rings to Answer setting is important if you have an answering machine on the
same phone line as the device, because you want the answering machine to answer
the phone before the device does. The number of rings to answer for the device
should be greater than the number of rings to answer for the answering machine.
For example, set your answering machine to a low number of rings and the device to
answer in the maximum number of rings. (The maximum number of rings varies by
country/region.) In this setup, the answering machine answers the call and the device
monitors the line. If the device detects fax tones, it receives the fax. If the call is a
voice call, the answering machine records the incoming message.
To set the number of rings before answering via the control panel
1. Press Setup.
2. Press Basic Fax Setup, and then press Rings to Answer.
3. Enter the appropriate number of rings by using the keypad, or press the left or right
arrow button to change the number of rings.
4. Press OK to accept the setting.

Get manual at http://h10032.www1.hp.com/ctg/Manual/c00863866.pdf

Epson Quick Guide is incorrect.

Not sure of your exact situation but .........
Your answering machine MUST be connected directly to the output of your CX9400 and you can't use an answering machine with multiple "mailboxes". Set your answering machine to 4 and your CX9400 to 5/6 rings. Epson "Technical Support" has no clue of this problem .... yet.

The machine routes the call to your answering machine, it it's an incoming FAX and the answering machine starts the CX9400 will recognize the incoming transmit signal, turn on the FAX function, and disconnect your answering machine.

You may need to adjust the CX9400 rings setting based upon the duration of your answering machines announce message (longer message = greater number)