Mailbox is full and will not let me delete saved messages.

Question edited for clarity.

This phone system has two features.

Answerphone system which records messages to the unit.
and
Voice Mail System which is an extended (often paid) service from your telephone provider.

Sometimes a glitch at the Telcom will remove your Voice Mail. You will need to phone their customer service number and ask why they stopped the service you previously enjoyed? They will be able to put it back in place.

Page 32 refers

https://cdn-media.vtechphones.com/products/CS/CS6929/CS6929-X_WEBCIB_V3_20160224.pdf

Retrieve voicemail from telephone service Voicemail is a feature available from most telephone service providers. It may be included with your telephone service, or may be optional. Fees may apply.

Retrieve voicemail When you received a voicemail, the handset displays New voicemail and . To retrieve, you typically dial an access number provided by your telephone service provider, and then enter a security code. Contact your telephone service provider for instructions on how to configure the voicemail settings and listen to messages. NOTE After you have listened to all new voicemail messages, the indicators on the handset turn off automatically.

Set your voicemail number You can save your access number on each handset for easy access to your voicemail. After you saved the voicemail number, you can press and hold to retrieve voicemail. Press MENU when the handset is not in use. Press or to choose Settings, and then press SELECT. Press or to choose Voicemail #, and then press SELECT. Use the dialing keys to enter the voicemail number (up to 30 digits). Press SELECT to save. You hear a confirmation tone. • 1. 2. 3. 4. 5. 33

Turn off the new voicemail indicators If you have retrieved your voicemail while away from home, and the handset still displays the new voicemail indicators, use this feature to turn off the indicators. NOTE This feature turns off the indicators only, it does not delete your voicemail messages. Press MENU when the handset is not in use. Press or to choose Settings, and then press SELECT. Press or to choose Clr voicemail, and then press SELECT. You hear a confirmation tone.

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The "10B1" message on your Panasonic KX-TGD390C phone may indicate that your voicemail box is still full, even if you've deleted all the messages. This could be due to some saved or undeleted messages in a different folder or some other issue with your voicemail settings. To clear your mailbox and resolve this issue, you can try the following steps:

1. Access your voicemail box: Dial your voicemail access number. It's typically a number provided by your phone service provider, such as "123" or "555."
2. Follow the voice prompts: Once you're in your voicemail system, listen to the voice prompts carefully. There should be an option to manage your messages or change your mailbox settings.
3. Delete all messages: Even if you've already deleted messages from your phone, there may be some messages still stored in your voicemail box. Use the voicemail system's options to delete all messages.
4. Check saved messages: Some voicemail systems have a separate folder for saved messages. Make sure to check this folder and delete any saved messages if they exist.
5. Change mailbox settings: If you cannot find any messages in your voicemail box and it's still showing as full, you may need to access your mailbox settings and reset or reconfigure them. Look for options related to mailbox size, message retention, or other similar settings. You might need to contact your service provider for assistance if you can't find these settings.
6. Reboot your phone: After you've taken the above steps, it's a good idea to power cycle or reboot your Panasonic phone. This can sometimes help refresh its connection to the voicemail system.
7. Contact your service provider: If you're still experiencing issues after trying these steps, it's a good idea to contact your phone service provider's customer support for assistance. They can help you troubleshoot and resolve any voicemail-related problems.

Remember that the specific steps and options may vary depending on your phone service provider and the voicemail system they use. It's essential to follow the prompts and options provided by your voicemail system when you access it through your voicemail access number.

this means the voicemail card is full. look at all extensions mailboxes or a general message mailbox and delete all the messages and try again. If it is no good still you will need to get in the admin mailbox and change your mailbox to allow messages.

Call your number and enter your voicemail password, then make sure all the messages are deleted.

Each mailbox password is held in the system programming of the voicemail system. You need the system admin password for voicemail. Dial the access code for voicemail, if from a phone with voicemail then press * to get to the main greeting. At the main greeting dial * then the system admin mailbox number which is 99 for 2 digit ext numbers or 999 for 3 digit ext numbers or 9999 for 4 digit ext numbers then you will be prompted for the system admin passcode(default 1234). Press 2 for add/edit/delete (Never press 1 for new installation or you could delete all current voicemail programming and messages). Press 2 to edit mailbox, you will be prompted for the mailbox to edit, enter the mailbox number. Press # to skip to the passcode reset, enter the new passcode or press * to reset to default(999) then press # for each of the remaining parameters until you are returned to the mailbox menu which prompts for press 1 to add mailbox, 2 to edit mailbox, and 3 to delete mailbox, then hangup.

You are getting a message saying "mailbox is full" when you receive a message, right? What kind of message is that? Is it a text or an email message?

If that's an email message, you may need to delete all of the sent items and see if you will get the same problem. If it's a text message, delete the copy of sent text messages.

Usually, sent items does not look like it's eating up your storage, but the truth is, it's causing your mailbox to get full.

Thank you and good luck!

To access the System Administrator Mailbox:
1. Dial into voice mail: From any phone on system dial 150
2. When the system answers, dial [*] + [#] followed by the System Administrator Mailbox number: (# 0 0 )
The system will announce: “Mailbox 15-00”, which is the System Administrator Mailbox number.
3. When requested, enter the System Administrator password. Default = [9]+[#]+[56].

How to program greetings
1. Access the System Administrator Mailbox as described above. The System Administrator Mailbox Menu plays.
2. Press [1] to access system greetings. The system will prompt you for the greeting number
3. Enter the desired greeting number.
For example:
1 = Default Day greeting
2 = Default Night greeting
3 = Default Temporary greeting
4. You will be prompted with the following three choices:
Press [1] to Review.
Press [2] to Record. You will be prompted to record the greeting
When you finish recording, press [#] to save the recording.
You can then
Press [1] to Review.
Press [*] + [*] + [*] to exit the system completely

Generally, you dial feature 981 to get in, then extension number and password. If you have no new messages it will say that, then give you the option to review old messages. To delete a message you press 76. If that doesn't work, login to your mailbox, press 8* then 6 to get to "go to message" then press the message number and #. If you have an on-site administrator, they can delete your mailbox as well, otherwise you will have to call your tech help service and have them erase it remotely.

The only way I know to delete all at once is to have the system coordinator delete your mailbox and then re-install it. Most voicemail systems require you delete messages one at a time so you do noy accidently delete something you really wanted to keep. If your mailbox is deleted it will require you going through the set up process again ( message, nane and security code ). Good Luck. ....Mike

The mailboxes don't need to have saved messages, to be full. More then likely what is happening is that when people call in, they are getting a generic/Auto Attendant vm box, and that one is full. Try checking vm box #100, or #10. That is the Nortel standard general delivery vm box. Please let me know is this helps, or if you more help.