At times we have a leak coming from the water tank through the machine onto the counter

I would say it is the seal around the neck of the water tank located in the coffeemaker housing.

Shut-off valve failed, retry a second time and it will reset accordingly.

I keep hearing how this machine makes great crema but I'm about ready to toss my machine in the dump. It seems like the water comes out way too fast no matter how I work the grinds or tamp it. Can someone contact me about what might be wrong?

Depending on your ability to do some technical and minutious manual work, unmounting and remounting the machine is feasable.

Concerning the leaking, what I've seen most is a leak from the seal under the water tank. Any leaks coming form there would occur even though no coffee would be dispensed. (i.e: Idle mode)

If leak is ONLY occurring when brewing cofee, I would check the following:

1- Check if the water inlet on the back of the brew unit is filled with residue (the inlet looks like the end of a smoke pipe)

2-Open the machine, take out the interior, and verify the water tubes coming in and out of the boiler. They both should be sealed with 2 small o-rings. After time, o-ring tend to expand under heat and may start to leak.

Hope this helps

There is a seal kit that is successful about 90-95 percent of the time in fixing the leaking issue. If you will call customer service at 800-352-2866 with your name and address, we will be able to send you a kit to resolve your issue.

There are many possible points that the leak can be.

All points of the water supply from water tank to the pressure pump then to boiler and finally to coffee group. All this are connected together with plastic or Teflon pipes with easy fit unions secure with clips

You need to disassemble the machine and work it without the side panels of course with extra care since power electrical cables are exposed.

In this way with a very good visual check while the machine is in operation you can identify the leaking point and fix it.

Is this a lot of water, or just a small amount.

As the unit sits over time and runs heating cycles, it may have some vapor come out of the vents. That will cool and collect around the unit.

try turning the unit off for the weekends. If you still have water around the unit, then it may have a leak in the tank.

The screws are hidden behind the water tank and inside the door area.

The o-ring on the bottom of the water tank is either missing or not seated properly.

there is an overfill tube in the rear that may be leaking.