Question about Mitel 5340 IP Phone

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We cant get the recorded message for night mode to change. How is it done?

We have a message and we assign it. But the message that is already there keeps coming through. We don't know how to find the current message in the system and delete it or record over it. Please help?

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Here is a link to the user manual for your phone. The directions are very vague about turning off the night mode. They state: To disable Night Answer: • Press the key you programmed to Night Answer.

If you look on page 30 of the manual it tells you how to get into the settings mode. You should be able to go into settings then scroll through the settings to find out which key is programmed for Night Answer. http://edocs.mitel.com/UG/EN/33_5330-5340_UG_EN.pdf

Posted on Dec 02, 2015

Testimonial: "The settings don't offer us the information that allowed us to figure it out. We had already tried the solution you offered. What would happen if we actually just reset the whole system? Can we even do that?"

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1 Answer

Panasonic KX T7433 - I need to change the night mode message howevern when I select intercom 165 or intercom greeting and change the message I am unable to select the new message as the new night mode...


It's only that simple if you have a guide to what Custom Service or greeting plays now. When the system moves from Day to Night mode, the installer assigns a menu that plays. You can change it if you know which one. If you don't get the right one, there would be 98 other custom service and 31 other Company messages that you could record to and they'll never play.

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How do you erase and change after hours greeting?dhalman


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Hi,How do I change the message that plays


This may be specific for my system, but hopefully it helps:

Connect to your voicemail (for us, we can either hit the voicemail button or dial 1650)

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From this point, it becomes the same as recording a standard voicemail greeting. It will play the current greeting and you can press 1 to re-record it. Do so, and then press #. Press 2 to accept and you're done!

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Here's a copy of it (pg 23):

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It's hard to see what you recorded the custom messages on, since you left that part out.

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