My samsonite suitcase unfotunately locked without absence of my knowledge during travel .now i am unable to open my suitcase.please help me. My mob no-***********

if the suitcase is open, look for a little red tab on the inside. Move it to the other side of the little window, then change the combination. If the suitcase is locked, you will have to try from the outside to find the correct combination

In Japan have lost the keys to my suitcase . The back side of the lock has the following letters embedded in capital "EDAE" where can I get a spare key please?? I love this bag so much. Kindly help.

i need more info: what do you meen by "new"? is this the first time you are using it? which suitcase exactly ????????? a number maybe?

Sure... here're the instructions - open the suitcase, then open the zipper in the modesty pouch (it is mounted on the backside of the suitcase, along its entire length), and then from in there, take out the plastic packet. In the plastic packet are labels, warranty information, AND voila - the instructions to set the combination lock... :-)

I would tell you here too:
1. Open the suitcase

2. Look at the inside back of the lock - you would see a red color tab, and two markings - A

mcdevito75 here, You can try to see any place that sells luggagde in your area for help.

ebay

Hi I have a problem to aopen my luggage I think my niece has change my security code accidentally , but now I cannot open my luggage can you please chelp me out?

I tried working through the series of possible numbers and at the same time gently pressing the lower part of the lock to see if it would open. After a while I used a claw hammer which I gently inserted the claw beneath the lower portion of the lock and again gently prised it and at first go the lock opened and no damage done that I can see. I have not reset the lock yet.

I can't answer the problem - but am interested as we had an identical failure on holiday in South Africa. We had to force the case open as the lock and the mechanism seemed to have come adrift in that when moving the lever with the correct combination - the case neither opened or closed. I'm sending it back to Samsonite under warranty to hopefully get it repaired/replaced. I rang the UK number listed on the Samsonite website. Bit disappointed as Samsonite should be more reliable - particularly given the price of the case, at £295, isn't exactly cheap.

I just opened mine. I also knew the the password and the suitcase wasn't unlocking. If you are all sure that u know the password. Then put some oil in the lock. wait for 1 hour... This will help. If it doesn't work then.. Put the lock code and push the clips manually with a pait or scissors or a small blunt knife.. Don't worry the lock is just stuck. After all it's a vip and not samsonite