Not recognizing new ink cartridge

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Had the same issue! After calling Customer Service for Kodak, and then trying to understand the rep......it was determined that the printhead needed to be replaced. Took my information, and said I would be receiving it in 2-3 business days. It took one business day to get here, I replaced it and it works just like it did when I opened it up 5 months ago.

Oh and Kodak lets you believe that they are "giving you" new ink cartridges for your trouble...LOL You have to use the new ones in the new printhead or it won't work. Then they want you to send back the defective printhead with the old ink.

At least the printer is working again, so that's all that matters to me. I'm just praying that the next time the color ink runs dry, I won't have the same issues.

Had the same issue! After calling Customer Service for Kodak, and then trying to understand the rep......it was determined that the printhead needed to be replaced. Took my information, and said I would be receiving it in 2-3 business days. It took one business day to get here, I replaced it and it works just like it did when I opened it up 5 months ago.

Oh and Kodak lets you believe that they are "giving you" new ink cartridges for your trouble...LOL You have to use the new ones in the new printhead or it won't work. Then they want you to send back the defective printhead with the old ink.

At least the printer is working again, so that's all that matters to me. I'm just praying that the next time the color ink runs dry, I won't have the same issues.

My solution to my first post: I exchanged the Kodak printer the following day for yeup, another Kodak printer. Fortunately, this one installed as it should and everything went smoothly. Until a few days later. :( Now, the problem I have (never had this with a HP before), When turning the printer on and speakers enabled, a sound will be heard from the computer letting you know a USB device has just been discovered. Which is all find and dandy - USB flash drives do the same little sound. Problem is, after a few seconds I get the USB disconnect sound, then a few seconds later the reconnect...arrgh! All cables are tightly seated and it's very frustrating. Almost like a little elf came packaged in the box to make life miserable by plugging and unplugging the USB cable. Of course, nothing can be printed because the printer thinks it is being unplugged from the computer. I spend more time trouble-shooting than actual printing! Anyone else have a similar problem??

I had the same problem during setup. I tried the sharp rapping and four-letter words solution, but that didn't work for me. I called customer service and after a looooooong hold (apparently everyone in the universe is having problems), I talked to someone who transferred me to the "print head" part of tech support. During the conversation I had so much trouble understanding the guy that I said I wanted to take him off speaker phone so I could hear him better, and I accidentally cut off the call. Wouldn't it be nice if call center people were actually understandable in English.

Nevertheless, he did give me a couple of instructions before I lost the call, and after I did them things worked right. Here is what he said to do:

1. Remove the black and color cartridges.

2. Place finger in upper left hand corner of print head case and gently slide it down. That is when I lost the call, but as I did that the print head case easily slipped out.

I reinstalled it, put the cartridges back in, closed the printer and, voila, the calibration sequence started.

The tech guy took my number "in case we got disconnected," so he could call me back, but so far he didn't call back. Nevertheless, my printer's working. Next step is to hook it up to my computer.

Hope this helps someone.

The best solution for this problem? Buy a Hp, Lexmark or anything besides a Kodak Easyshare.

I had the same problem since I got mine 2 days ago. I think the secret is to be gentle when putting in the cartridges so as to not disrupt the printhead. You must be firm when installing the printhead but It seems like the printhead will lose its seal if you press to hard when putting in the ink. Of course you have to press hard enough to make everything "click" in place like the instructions say.

We had the same problem from the 1st day! Finally I took out the cartridges, rapped them smartly a time or two, said four letter words at them and replaced them. They now show up as full and the blinky red lights went away. Don't know how long this will last...

We had the same problem and tried all steps Customer Service suggested each time; after several calls, it was determined we had a defective printhead... Kodak sent a new printhead, new ink cartridges w/ an envelope to return the ones I was using.
Apparently it's a common problem with this model; especially the earlier ones. Have had NO problems since the printhead was replaced.

I would suggest if you have recurring problems (even after Customer Service directives), call and ask if you might have a defective printhead.