Cant receive faxes. constant busy signal when dialing in.

Dear
Connect the telephone line to the LINE socket of the fax machine and a telephone receiver unit to the EXT socket of the fax machine.

To send a fax, put the document on the platen glass (face downward) or face upward in case of ADF.
press on hook dial, (here the dial tone on machines speaker)
dial the fax no. ( wait for call connection and here the fax Rx. tone)
press START.

To receive a fax two procedure can made, manual- lift a hand set of telephone receiver on incoming ring, here the TX tone(periodical beep tone) press * 9 * of the telephone receiver. In auto mode go to fax setup select ans. to ring or auto fax etc. to activate atuo reveive of fax.

Hope this may helpful.
Thanks.

Plug a phone into the jack and check to make sure you have a dial tone. If not telephone company needs to be called. If dial tone it may be the other number you are trying to fax to. try calling the number from phone and see if it picks up.

Since you mentioned that you have an outside line, do you have to use a code to dial out normally? Try plugging in a phone to the line for your fax machine, and attempt to dial the number for the other fax machine using the phone. You should reach the fax and hear a high pitched sequence of tones. This is the other fax machine trying to establish a connection. If you still get a busy signal, try calling the owner and letting them know that their fax machine is not accepting incoming calls.

Take your cell-phone, and dial the telephone-number of your FAX machine.

Does it ring as "busy" ? Or, an "out-of-service" intercept?

Does it ring at all (in your ear)?

After a few rings, does your call go to voice-mail?

Does the LCD screen on the printer show "incoming call" ?

Are you connected to a VOIP line for your fax?
A VOIP line can come from a company like Vonage or your local cable co.

If so:

Unfortunatly, faxing over VOIP (Internet) is not always successful. You might want to talk to your VOIP provider if they have a solution.

If not:

Are you trying with the same fax to send and recieve? Some traditional fax machines have probles connecting to fax modems, which is what you have in an Office Jet.
Try having someone else send you a fax and try sending to another number. Otherwise, you might have a defective fax modem.

I’m happy to assist further over the phone at https://www.6ya.com/expert/marnin_498840f315fe3361

Why am i not receiving incoming faxes?

You have to get your phone line checked out .

Hi,

First things first, i really want to know how things being setup in your end. Let say for example, from the walljack what is the device connected to it. Or if your using one line for both incoming calls and faxes. Or if your using a DSL also for that same phone number for faxing/incoming calls.

Those are just severa factors that affect your problems. Meanwhile, i cant give you a solution on your issue since i still dont have a clear picture on are the devices connected with each other. ALso, its really advisable that you need to use the telephone cord that came out with the box.

Thank you so much. I remain.

adonscott

I HAVE A BROTJERS 770 AMD ALL I DONE WAS GET A 2 SPACE TELE JACK AND PLUG IT INTO MY MODEM FROM COMCAST AND PLUG MY PHONE AND FAX INTO IT AND CAN RECEIVE AND SEND

Yes. try bypassing the router by plugging your phone directly into the phone jack, and have someone send you a test fax.
What happens it even now days, the majority of fax machines still use analogue phone lines, and the digital signal will mess them up, mostly because the digital lines have less power and current, and do not signal the recieve mode to switch on.
Very common occurance. Glad you mentioned the router or I would have sent you down a long winding path LOL.
You are suffering a low signal issue.
The reason you can call out is that you are manually activating the phone or fax when you remove the receiver. When you receive, it taked the proper signal strength to activate the fax modem.