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Model number? I'm guessing you're using a cordless phone. Which operate much like a cell phone. Simply dial the number and then press the green hook button to make the call.
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I assumed your old-fashioned phone works in Pulse (Rotary) mode only. Maybe the Tel Company or the Private Tel Exchange in your house supports only DTMF (Dual-tone Multi frequency) or MF (Multi Freq.) tone.
they are either restricted or what you are hearing is intercom tone and not dial tone. the phones may be set to dial out from a diffrent line grop as well have you tried dialing 81 82 instead of 9 and see what happens
Plug in a telephone on the cable from the wall.
Do you get a dial tone?
Yes,
Something is wrong with the fax machine.
No,
Call the phone company or a telephone repairman.
I would first verify that the line is good. Take a known good corded phone. YES corded phone !!! and try dialing with it and make sure it dials on the line every time. Also make sure that the Pulse/Tone setting is set for your service( there is still a few area without Touch Tone belive it or not)
Once you verify that the line is ok check each phone and take the defective ones back to where you bought them.
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