Well that would be hard to believe you can't get mute off since you have to personally initiate mute while during a call and the mute would be disable after you hang up. The mute button is located on the left side below the screen. Now here is what you might want to look at. Make sure TTY mode is off, this option would put your phone in permanent mute. Go to settings then to call settings, TTY mode should be off. If this still doesn't work and your phone displays "car kit" on the main screen then your phone is probably water damage or needs repair.
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