Question about Breville BES840XL the Infuser Espresso Machine

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My breville espresso machine is not sending water through the tank, how can I fix this?

I'm turn the machine on, have water in the tank, but no water will come out via the steam, water spout or espresso head. Trying the durogel decalcifier but that is not working either.

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  • Breville Master
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Contact an Authorised Breville service agent and ask them. I doubt it will be a problem that is going to be fixed by button pressing on the outside, someone is going to need to do some dismantling to find out where the water stops.

Posted on Oct 23, 2015

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Posted on Jan 02, 2017

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  • Rank: Apprentice
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I got through to the tech support at Breville and they helped me fix this problem. What they had me do was:

1)Fill the water tank all the way up

2)Turn the power on and wait until the heating light turns off.

3)without coffee in the head turn the machine to espresso mode and let it pump for a minute.

4)after a minute turn to standby for a couple seconds then turn it to steam mode for a minute.

5) after this minute is up turn it back to standby for a couple of seconds and then back to espresso mode.

6) the technician said to do this seven times, but mine started working after three or so. The tech said the fixes about 80 to 90 percent of machines with this problem.

Good Luck!

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Same thing happened to me and I had to push down on the water tank a little more firmly. It looked like it was seated okay but I guess it needed to be pushed down more to open the little spring-loaded opening at the bottom.

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there is a hose inside the fill tank that should connect to a water port if the hose came off this could be your problem.....

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Try some of the expanding foam insulation in a can. Don't use too much as it expands considerably.

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In standby mode water tank continued to completely


Try backwashing the machine with espresso machine soap. There might be something keeping the brew solenoid discharge open.

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No water is being pumped at all


I got through to the tech support at Breville and they helped me fix this problem. What they had me do was:

1)Fill the water tank all the way up

2)Turn the power on and wait until the heating light turns off.

3)without coffee in the head turn the machine to espresso mode and let it pump for a minute.

4)after a minute turn to standby for a couple seconds then turn it to steam mode for a minute.

5) after this minute is up turn it back to standby for a couple of seconds and then back to espresso mode.

6) the technician said to do this seven times, but mine started working after three or so. The tech said the fixes about 80 to 90 percent of machines with this problem.

Good Luck!

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