I need to get it unlocked

Hello, Eric -

Since your prison issued player is from JPay, you will need to arrange with JPay to have it unlocked for your use outside of prison. It will not work outside of prison now that you are no longer incarcerated.

I suggest you contact JPay directly and ask about the procedure for having your prison issued player unlocked:
https://blog.jpay.com/contact-us/

I believe you will need to send your tablet to JPay to have it unlocked and returned to you with the downloads you purchased and added to the player while incarcerated.

Best wishes.

Hello, Steve -

There is more than one provider of prison commissary MP3 players.

I believe the Federal Bureau of Prisons SanDisk MP3 players (and the music for them) are sold through Advanced Technology Group (ATG). Regarding the ATG Federal prison provided MP3 player, see the information here:
http://www.corrlinks.com/MP3Reset/

On that page, choose the link for Working MP3 Player Released Inmate. Note: You will need Adobe Acrobat Reader software (free.) The document for that link is a PDF document. Follow the instructions provided in the 2-page PDF document.

In case you need to contact ATG Reset Service (where you will send your MP3 for release of the player and downloaded music), this is the telephone number:
515-453-9520
and this is the email address:
http://www.a-t-g.com/
Source of phone # and email address:
Better Business Bureau
https://www.bbb.org/us/ia/west-des-moines/profile/computer-system-designers/advanced-technologies-group-inc-0664-32020043/complaints

Best wishes.

Hello, Kathy -

If the MP3 player is one from JPay, then . . .

You will need to send the player to JPay to have the company unlock it for you and return it to you.

If JPay is the company which provided the player, this is the link to their Contact Us page, providing a toll free Customer Support number you can call.

If the player was provided through another prison commissary services business, then, you need to identify the company. To do so, choose Comment, here, and type in the company name.

Best wishes.

Hello, Tara -

I found some information about the Federal prison MP3 players on the Zoukis Prisoner Resources web site (one of the suppliers of services and products to Federal prisons) here:
https://www.prisonerresource.com/prison-survival-guide/things-to-do-in-prison/mp3-players/

At the end of the information on that web page, it states:
(Quote)
When you leave prison you can take your MP3 Player with you, but you will have to mail it to the Advanced Technologies Group, and pay a $15 fee, for them to remove the 14-day revalidation security feature.
(End quote)

However, the article does not provide the address for Advanced Technologies Group to which you can send your MP3 player.

I did find the Advanced Technologies Group (Keefe Group) website however. I know Keefe supplies many products and services to prisons because I know some Keefe Group employees.

This is the link to the Advanced Technologies Group / Keefe Group Contact Us web page. The phone number for Advanced Technologies Group is in Des Moines, Iowa. Call that number and ask to find out about sending your MP3 player to them, with a check or other payment information.

Best wishes.

Contact the commissary manager. They have to unlock it as the software is proprietary.

find a computer to sync it to lol.. while u were locked up?

Give the prison a call. I am sure they will help you unlock it permanently.

Press the slider switch down to lock and press up and hold a few seconds to turn on (and unlock).

Can you force it to do a "factory reset" ?
This would reset it to a state BEFORE the prison's I.T. team installed any software.

Here is a link on how to do it:

How to Unlock Federal Prison Sansa MP3 Player