Hi,
I'm sorry you're having problems.
There is a video I have embedded which shows the opposite effect you are describing but may still be useful to you.
If this does not solve the problem, I would suggest contacting us directly using the details below.
If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.
All the best,
Allan
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