I was using it on microsoft 8 with an Photoshop 13. Upgraded Microsoft 10 and the 4850 does not work. The message I get is no WIA device is located is there something I can do to get it working?
If you upgraded your operating system from Windows 8 to Windows 10 and are experiencing issues with your HP 4850 scanner, specifically receiving a "no WIA device is located" message, here are a few steps you can try to resolve the problem:
1. Check Scanner Compatibility: Ensure that the HP 4850 scanner is compatible with Windows 10. Visit the official HP website and search for the scanner model to find compatibility information and any available drivers or software updates specifically designed for Windows 10.
2. Update Drivers: Download and install the latest drivers for the HP 4850 scanner compatible with Windows 10 from the HP website. Make sure to select the correct drivers for your specific scanner model and the version of Windows 10 you are using.
3. Uninstall and Reinstall Software: Completely uninstall the existing HP scanning software from your computer. Go to the Control Panel, locate the scanner software, and uninstall it. Afterward, restart your computer and reinstall the latest version of the software provided by HP for Windows 10.
4. Run Hardware Troubleshooter: Windows 10 has a built-in hardware troubleshooter that can automatically detect and fix common issues. Open the Windows Settings, go to "Update & Security," select "Troubleshoot," and then choose "Hardware and Devices." Follow the on-screen instructions to run the troubleshooter and see if it resolves the problem.
5. Check WIA Service: Verify that the Windows Image Acquisition (WIA) service is running on your computer. Press Win + R on your keyboard, type "services.msc," and press Enter. In the Services window, locate the "Windows Image Acquisition (WIA)" service, right-click on it, select "Properties," set the startup type to "Automatic," and click "Start" to initiate the service if it's not already running.
6. Try Compatibility Mode: Right-click on the scanner software executable file or shortcut, select "Properties," go to the "Compatibility" tab, and check the option to run the program in compatibility mode. Choose the previous Windows version (Windows 8) and apply the settings. Then, try running the software again and check if the scanner is recognized.
If none of these steps resolve the issue, it's recommended to contact HP's customer support or visit their website for further assistance. They will have specific knowledge and resources to address any compatibility or functionality problems with your HP 4850 scanner on Windows 10.
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