Why can't we connect to Netflix?

Have you turned your TV completely off and restarted (NOT STANDBY). We have a Samsung smart TV and watch Netflix a lot. 3 or 4 times a night we would get Netflix buffering and stalling at 25%, at which point the TV would seem to be disconnected from our home wifi. The solution every time was to turn off the telly (actually switch off the socket, not standby), restart and go to Netflix again, This was getting tiresome and all research online suggested this was a common problem, but no obvious solution, although some claimed setting the display resolution on your Netflix account settings to something other than automatic would work, it didn't for us. But I read on some forum where someone with the same issue rearranged their furniture and it went away, suggesting the wifi signal was the issue. Bought a Devolo powerline adapter starter kit from Amazon for about 30 quid, pluged one in mains socket by the router and plugged the data cable into the router, plugged the other in a double adapter with the TV and the data cable into the TV, went to Network settings on TV and changed from wireless to wired, and problem solved. No more buffering, no more 25% hang up, no more wife going 'For F**ks Sake!!!' every time it happened)

This means that your WiFi is not properly setup. Check your router's WiFi, TV's WiFi, proper passwords, etc. You must connect (wired or wirelessly) your TV to your Internet before Netflix will work.

Weak signal? Network speed not fast enough?

You have a slow Internet connection. This may be caused be the Streaming Stick being far from the wireless router. The best way to watch Netflix is to have an internet connection of 25/25 Mbps and use a wired (ethernet ) connection to a Roku 3 for example. If you are using DSL that would be a problem because of slow internet speed. Try to imorove the position of the router closer to the Streming Stick if possible. I stream at a distance of 30 ft and it never buffers with a wireless connection to a 720p TV and have a wired connection to a Roku 3 10 a 1080p TV and it works beautifully. Good Luck!

3 things you can do 1.Turn on/off phone 2. Reset Netflix application on phone 3. Check wifi connection

turn off everything including the internet router etc and power them all up and try again. maybe try netflix on your pc to see if its your internet connection speed

Hello Friend...


Follow these steps to fix your problem:

1.Connect your smart TV directly to your modem.
2.If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router.
3.Turn on your smart TV and try Netflix again.


For any help visit us: www Netflix Com Activate

I have the exact same problem. My blu-ray player was working about half an hour ago and now suddenly it is telling me "Your BD Player does not seem to have a properly configured internet connection, which allows features such as BD-Live, Netflix and software update notifications. [Press the] red button to configure the network connection."I do so and it connects to my wifi connection but wont allow me to use CinemaNow, Netflix, or Pandora. My wifi is working perfectly normal on my laptop at the moment. I don't know what happened. One minute I'm streaming a movie on CinemaNow and now it wont cooperate with my wifi at all.I was wondering if maybe you solved your issue (considering you posted 5 months ago) and if you could possibly give me any advice??

Turn the playstation off and then back on. You have to be connected to PSN to play Netflix and connect to the PS Store--is something maybe wrong with your username/password?

I had the same problem with my Vizio XVT473SV. I couldn't find the Netflix Activation Code. When I clicked on the Netflix App, the TV would ask me if I wanted to connect to Netflix, then it would ask me if I was a Netflix member. After clicking yes to both, it would tell me it couldn't connect to the Netflix server, check with Netflix.com/tvhelp. After a couple hours of troubleshooting, the solution was......your first use of the Netflix App has to be via the Ethernet Port/Cable. This will give you a screen with the Activation Code, after you activate the code in your Netflix account, you can go back to using WiFi on your Vizio TV to connect to Netflix. Step by step instructions are...
1) Exit the Vizio Netflix App.
2) Physically connect an Ethernet cable to your broadband (just temporarily)
3) Check to make sure the Vizio is using the Ethernet port and not your WiFi (Apps Button - HDTV Settings - Network...may have to reboot the TV to get Ethernet port connection)
4) Start the Vizio Netflix App
5) Click OK to start the Netflix App
6) You should now see a different screen that gives you the Netflix Activation Code.
7) On your Computer, Login in to Netflix,
8) Click on "Your Account & Help" link on upper right corner
9) Scroll down to Watching Instantly on your TV or Computer section
10) Click on Activate a Netflix Ready Device
11) Enter the Activation Code shown on your Vizio TV and click Activate
12) Once your Netflix account (on your computer) shows it is active, your Vizio TV will automatically log in. You should see your Instant Queue.
13) Exit the Netflix App, unplug the Ethernet cable, Turn Off your Vizio TV.
14) After 20 seconds or so (remember the TV is software driven), turn the TV back on and your WiFi should connect again.
15) Use your Netflix App and this time it should automatically connect via WiFi
note: just make sure that your wireless DSL/Cable Modem or Wireless Router is not blocking your WiFi connection request from the Vizio. You can check the connection status in the modem/router or in the Vizio in the HDTV Settings - Network.