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All support for the Zen Micro is on next site:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=10795&prodName=ZEN Micro&subCatName=ZEN&CatName=MP3+Players&VARSET=prodfaq:PRODFAQ_10795,VARSET=CategoryID:213
Driver support for Vista and earlier Windows Operating Systems.
Try the recovery tool from here (this is relevant to your recovery mode question also), but not all mp3 players will work with Windows Media Player 11 - causes a DB corruption - roll back to Windows Media Player 10 if this is the case:
vista is not supported . you can try this: you should not have had to install anything for the Zen to work on Vista. If you have installed any Creative software, remove it. Reboot, plug your player in, open Device Manager, and remove the device that shows up representing your player (completely uninstall it). Reboot again, and plug in your player. It should be recognized now.
If that still doesn't work, then boot your player into Recovery Mode, and perform both a Disk Cleanup and a Reformat. Reboot the player and try plugging it in again.
if it still doesn't try another computer and upload the latest firmware to it and then try it on your pc after firmware is loade
1. remove all creative software from your pc (do this from start menu/settings/control panel/add or remove programs)
2. Uninstall Windows Media Player 11 and Windows Media Player 11 runtime. This will rollback the pc to an earlier version of WMP.
3. Download the latest version of the zen driver from this location: http://us.creative.com/support/downl...ame=Windows+XP
4. Make sure the zen is not connected to the pc and install run the exe file to install the software on your pc. at some point, the install will tell you that the unit is not connected. Connect the unit to proceed. it will also notify you that you are replacing an existing software, or something to that effect. I accepted or said OK to this popup. Once the firmware is installed, my started to work fine. You can now reinstall WMP from microsoft website. Hope this works for you. you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.
Go here:
Creative.com
-->Support
-->Downloads
-->Select appropriate information
-->All
Under the Drivers section, download 2.01.00
Under the applications section, download
9. Creative MediaSource Player/Organizer 3.30.21
Or I could just email you the drivers. I have a Zen Micro myself and have the CD also.
Or, you can just bypass the need for software if you are willing to use Windows Media Player 10 or 11 to transfer songs to your Zen. You can do this by upgrading the firmware to version 2.21.02. Same location as I mentioned above.
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