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Question edited for clarity and the correct name of maker.
Question moved from Computers to Tablet.
Turn off the device. Press and hold the Volume Up and Power keys. When the Alcatel logo displays, release both keys. Use the Volume Up/Down keys to navigate to wipe data/factory reset.
Unfortunately the only way to unlock is to carry out a hard reset, which will wipe all data from the phone and reset to factory default.
Just google search for 'Alcatel 5017B reset' for info on how ro reset the phone.
In order to use your phone again, you will need to enter the email (Gmail) and password while connected to the internet via WiFi or data connection. If not, you will have to do a Factory Reset. Do the following to do a Factory Reset:
turn off the phone
press the following simultaneously:
Volume up
Power button
you will now be on recovery mode
(use volume buttons to navigate and power to choose)
Your unspecified model of Alvatel cell phone is buggy. Try to do a Factory Reset if bug goes away. You chould look up in your manual if factory reset is available, else you caould visit the office of your Mobile Service Provider, they know how to do a Factry Reset. A warning, after factory reset you'll lose all your saved data!
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