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Hello Richie,
Try to do the the following steps:
Contacts > Open the desired contact > Tap the 3 vertical dots (right top side of the screen) > Set Ringtone
Let me know if it doesn't work.
To restart a Motorola phone, hold the power button until a screen appears in which you tap restart and ok. To factory reset a motorola phone, tap the menu key on your home screen, tap settings, scroll down and tap privacy, scroll down and tap factory data reset, tap reset phone, and tap confirm.
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