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Genny Scoggin Posted on Aug 12, 2015
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No sound on computer

It just stopped while I was watching movie on Netflix

  • Melindalynn Gomez
    Melindalynn Gomez Aug 12, 2015

    Hi Genny Scoggin, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?

    What computer do you use? Which version of which operating system?

    I first check whether or not the sound has been muted by my keyboard, or have I accidentally hit the on-screen "Mute" button? Then I check the computer's settings to make sure audio is on. I also check the power supply and button if I have external speakers. Reboot your computer. Finally, try another way to watch Netfilx--on a phone, tablet, another computer, and see if the problem repeats itself.

  • Genny Scoggin
    Genny Scoggin Aug 13, 2015

    How does the sound get muted by the keyboard????On screen mute button???

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shamshad alam

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  • Posted on Aug 13, 2015
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There could be a problem of sound driver in your laptop or PC.
follow below steps to check sound driver:
1- right click on your my computer icon
2- click on properties
3- click on device manager
4- scroll down to the sound controller.
5- click to open tree of sound controller.
6- check whether it has a yellow sign or not.
7- if it has yellow sign it means your sound driver is outdated then right click on this and update your sound driver.
8- otherwise you won't get any driver if it has not been installed in that case you need to download sound driver for your laptop or PC by searching on the website of your PC manufacturer. download sound driver and install it and restart your PC, hopefully it will work.

in case of any query, please always feel free to revert or ask.

jdthefixer

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  • Posted on Aug 12, 2015
jdthefixer
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Hello,

Exit all programs and then re-boot the computer first to see if the sound returns. If you hear the start up sound, things are probably working.

Here is a link to the Dell support page to investigate further:

http://www.dell.com/support/home/us/en/19/product-support/product/dimension-3000/manuals

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