Chair is up and won't go down. Is there a way to override the hand control to get chair down?

Question edited for full 'make model (what it is)'.

Contact the maker or eBay

Real Relax Massage Chair FAVOR-03 Remote Controller ...

https://www.ebay.com > itm

Real Relax Massage Chair FAVOR-03 Remote Controller New ! ... Perfect condition part that arrived on a damaged unit." Model: Remote. Type: Rising Recliner.
US$139.99 · ‎In stock

Real Relax® Favor-SS03 Massage Chair

https://realrelaxmassage.com > products > favor-ss03-3...

Assembled massage chair, packed in one box, open the box and enjoy masage soon. Built in waist heater, professional foot roller massage and space saver. Real ...
US$1,699.99

• 
  

  SS SERIES Massage CHAIR - Real Relax

  https://realrelaxmassage.com > collections > ss-series
  Real Relax Massage Chair Real Relax® Favor-SS03 Massage Chair brown · Real Relax® Favor-SS03 Massage Chair brown. SL-track 3D Robot-hand/Width adjustment.

No wiring diagram exists

https://www.google.com/search?q=tranquil+ease+7501+remote+wiring+diagram

You could contact them direct and ask.

Do not attempt to repair your massage chair yourself if a malfunction occurs. Contact Raffel Comfort Sciences For additional questions, please call our customer service representative at 800.307.1058
RAFFEL COMFORT SCIENCES LLC ~ N19W6723 COMMERCE COURT ~ CEDARBURG, WISCONSIN
PHONE: 800.307.1058 ~
FAX 262.375.6037 ~
WWW TRANQUILEASE.COM

But you can get a new remote.

Tranquil Ease 7051 SW3 Lift Chair Hand Control with Heat ...

https://www.amazon.ca > Tranquil-Ease-Chair-Control-...
Tranquil Ease Heat and Massage Hand Control. Model: 7051 SW3. **NOTE** This hand control has an inline harness and does NOT plug into a junction box.**.
Rating: 5 · ‎7 reviews · ‎$84.00 · ‎In stock

Here's the manufacturer's phone #

1-800-994-3390 Reviews state that the hand controllers fail a lot and the parts department is slow.

Code 8: Controller problem. Also, check to see if your gearbox levers are engaged - if you can roll the chair by hand the gearbox is not engaging the motors.

This store carries the hand controls and other parts for your chair. liftchairsrus.com

With Golden Technologies chairs, there is a self diagnostic system. There are LED lights at the transformer and the hand control. If you do have have lights at the transformer, it may be a power issue or a bad transformer. If you have lights at the transformer but not the hand control, it is the hand control. Since you state you ahve lights on the hand control, it is probably a motor issue.

The best thing you can do is call the store which sold you the chair or call Golden directly at 1-800-624-6374. While they do not sell directly to the public, they can point you to a local dealer who can help with the repair.

Make sure that your tires are properly inflated and that you are not carrying more weight than the power chair will allow and that your batteries are fully charged.
If you got your chair second hand, sometimes the previous owner has the technician change the controller settings to "dampen" it to slow it down to allow them greater response time and control. The technician can reprogram the controller to take it back to 100%. If you got the power chair new, it should be at 100% already.
Take it easy, HotRod. It's a medical device, not a car!
Good luck!

There is a series of diagnostic flash codes associated with the controller. The diagnosis depends on which color and how many lights are flashing. If you post the combination, I can help you. Or you can download the Basic Operation Instructions of the Pilot Controller from the Pride website. The codes are listed on page two on the troubleshooting instructions.

The clicking is the mechanical part of the switch, but the electrical part may still be bad. In all the chairs I have serviced, it has always been the switch. The switch itself goes for about $25 plus labor to change it, and the whole control unit retails for about $100. the best test is to take the controller apart and short out the center wire to either side and check the chair for movement.