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My Acer aspire turns on shows windows logo then goes to black screen, what can I do?

My acer aspire turns on shows windows logo then goes to black screen

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  • nicolle ford
    nicolle ford Jul 18, 2015

    Thanks so much we were able to get into bios everything we try it just goes back to the black screen with the cursor and unfortunately we don't have the original cd anymore

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  • Acer Master
  • 1,915 Answers

Depending on your version of windows, I would trying starting in safe mode to see if the computer does boot. If it does, then you want to restart again, go to advanced boot options and select "start windows with last known good configuration." Access advanced boot options following the steps at this link. Need to Start Windows 7 in Safe Mode Here How

Posted on Jul 18, 2015

  • nicolle ford
    nicolle ford Jul 18, 2015

    Thanks for the advice we tried alot of things is there a diagnostic we can run that may tell us what is not working properly?

  • Mark Schmit
    Mark Schmit Jul 18, 2015

    If you can get into the BIOS of the computer you should be able to confirm that the harddrive is actually working. Depending on your version of windows, some offer diagnostics if you boot with the original CD installed.

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