My acer aspire turns on shows windows logo then goes to black screen
Depending on your version of windows, I would trying starting in safe mode to see if the computer does boot. If it does, then you want to restart again, go to advanced boot options and select "start windows with last known good configuration." Access advanced boot options following the steps at this link. Need to Start Windows 7 in Safe Mode Here How
Thanks for the advice we tried alot of things is there a diagnostic we can run that may tell us what is not working properly?
If you can get into the BIOS of the computer you should be able to confirm that the harddrive is actually working. Depending on your version of windows, some offer diagnostics if you boot with the original CD installed.
×
409 views
Usually answered in minutes!
Thanks so much we were able to get into bios everything we try it just goes back to the black screen with the cursor and unfortunately we don't have the original cd anymore
×