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shirley quada Posted on Jul 17, 2015
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Frozen? it won't do anything after I turn it on - it's frozen

Fire kindle the screen is frozen

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honey

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  • Amazon Master 262 Answers
  • Posted on Jan 05, 2018
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Try this one number (877-330-0887) to get issue resolved with our experienced technican Kindle Technical Support Registration 877 690 9305

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Mine froze up just yesterday. I couldn't get it to respond to anything I tried. Out of desperation, I held the Power On/Off button in for a long time (maybe 10-15 seconds!) and it finally powered off. When I restarted it, it was fine. I hope this helps.

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  • Amazon Master 711 Answers
  • Posted on Jul 18, 2015
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0helpful
1answer

My Kindle Fire is frozen on the Fire logo

Hello

"Performing a hard reset on your Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire. Allow your Kindle Fire to charge for approximately 30 minutes, then try the following steps.
To perform a hard reset on your Kindle Fire, press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.
If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to reset the device again. Hope this helps, good luck.

For more query visit us: Kindle Fire Support
0helpful
1answer

It won't turn on all it says on the screen is kindle fire nothing else

Maybe the Kindle is frozen on that screen. The Kindle HDX User Guide suggests a hard reset by holding down the power button for 20 seconds before releasing it. That should shut the Kindle down. Be sure to not have the Kindle on a charger or hooked up to a USB cable during the hard reset. Next restart the Kindle. If that fails then charge the Kindle as you would normally do and when done detach the charger and USB cable and try another hard reset. If all fails go to www.amazon.com/kindlesupport.
0helpful
1answer

Kindle will not shut off-goes to shut off or cancel but wont move. doesnt charge well-doesnt always hold charge

Patricia, Using the power switch, you can forcibly reset your Kindle device. This reset will shut down the Kindle without accessing the shutdown command from within the Kindle's operating system, a particularly useful tool when dealing with a frozen Kindle. To initiate a hard shutdown, Kindle disconnect from its charger, slide and hold the power switch for about 20 seconds. This will force the Kindle to shut down, now it can be restarted normally.
Check links below for charging problems.
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
Reset Kindle Fire When it Won Turn on or Charge

Troubleshooting Kindle Fire That Won Charge

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I can turn my kindle on but can't get any thing else to work.

Reset Kindle Fire When it Won't Turn on or Charge

www.lovemyfire.com > Kindle Fire Problems
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Amazon.com: Customer Discussions: My Kindle won't charge

www.amazon.com/forum/kindle?_encoding...

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Screen frozen. Push reset screen goes blank and will not turn on. Put in charger and back to the frozen screen.

Try again. Make sure Kindle is charged. Hold down the on button until you see the fire logo. This usually works.
0helpful
1answer

How do I reset my first generation Kindle Fire and where is the reset button

Restarting Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire.
To restart your Kindle Fire, press and hold the power button for 40 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.
If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to restart the device again.
Make sure you have the latest software version available installed on your Kindle Fire. The latest version is available at www.amazon.com/kindlesoftwareupdates
1helpful
2answers

Our Kindle Fire HD is locked up, how can we unfreeze? we have already tried powering off

"Performing a hard reset on your Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire. Allow your Kindle Fire to charge for approximately 30 minutes, then try the following steps.
To perform a hard reset on your Kindle Fire, press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.
If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to reset the device again." from here. Hope this helps, good luck.
1helpful
4answers

How can i turn off my kindle fire? it seems to be frozen

I assume you've tried holding in the power button for 30 seconds?
Leave your Kindle on until the battery dies and then recharge it.
Failing that, contact Amazon - they replaced mine immediately and without quibble.
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