Here's what I did:
1. go to
www.tracfone.com
2.click on service and support.
3.click technical support
4.enter your phone's serial number (you can get that by clicking on your phone's prepaid icon, then scroll down until you see serial number.
5. Click select
6. write down the number
7. On the Tracfone serial number box, write your serial number.
You'll then have to fill out a brief form (name, address, phone number, email, nature of the problem).
8. Tracfone will send you an email with simple instructions on how to reprogram you phone. It's usually just a matter of clicking Code Entry Mode and entering the codes Tracfone tells you to.
All in all it's pretty easy and a whole lot quicker than calling tech support on the phone.
Hope this helps someone
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