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A 360 works off of the main pool circulation systems return line.
Is the pool pump on?
Is this a pool/spa combo?
If so, then is the water returning to the pool or the spa? It should not be returning to the spa, dial it back some.
Is water coming out of the dedicated inlet fitting that feeds the 360?
If not, find out why, this is the problem.
If there is water flowing out of this fitting, then the pool sweep itself has something stuck in the drive axle or in the drive wheels.
You could also have "Stripped" gears/teeth on the the 2 front drive wheels, if smooth, (if sections of the two front wheels are smooth where there should be teeth), then replace them.
Take a look at the pic below, you should be able to see the teeth on the inside of the wheel.
you have to remove the bottom of the unit, youll see on the sides of that piece a place where they fit. If you want a copy of the manuel, I can email it to you.:) (its hard to explain in words,lol)
Have you check the filter/baskets to make sure that you don't have a large piece of debris that is preventing suctions? You will also want to check each section on the vaccum systematically to make sure that there are not cracks or noticable areas of damage that would prevent the pool cleaner from working. Is is not moving at all or just not sucking properly? Can you give me more details as to what it, exactly, it is doing?
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