Epson WorkForce WF-7620 Wireless Color All-in-One Inkjet Printer Logo
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Anonymous Posted on Jul 03, 2015

I received an Error Code 0x97 on my Epson 7620, how do I fix this?

Just tried to do a copy from the scan bed and I'm getting the same error code, so it must not be something in the computer OS system. What would be causing that even from the printer screen? It prints out a print head sheet after doing a cleaning cycle, but won't print a copy. I can use the scanner program with no problem from the computer.

  • Mark Wilson
    Mark Wilson Mar 19, 2021

    Method 1# Unplug and Plug-in: First of all, you have to unplug all the connected cables on your printer. Now take all printer cartridges to remove from your printer. Still turned off your printer from the power source by pushing down the power cables. After that, plug in all the cables and then USB cables. Reinstall the ink cartridges to the printer. Now turn the power back on and then check if the error code still appears. Check whether the blunder message remains. In the event that the error persists, proceed to the next method.

    Method 2# Other Method of Unplug and Plug-in: Switch off your Epson printer and then unplug it from the power source. Disconnect the connected cables and USB devices. Now, wait for about five minutes until the printer takes a rest. Push and hold the power button on your printer for fewer minutes. Now you have to connect the power cord to your printer and then release the power button. After that, check whether this message still appears or not.

    I hope both these methods will be helpful!
    Mark Wilson

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Jerry LaRosa

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  • Posted on Jul 04, 2015
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These codes can be indicative of a faulty sensor or damaged part.

But let's try this:

I have had similar issues with my MACs and HP printers, however I have often fixed the problem by re-installing the printer software and/or deleted the printer from the printer list in system preferences.
If you have the Epson disc fine...if not, the OS should be able to "find" it for you via the internet. try re-installing the printer software.
BUT you say that the scanner works via the computer.
Have you tried shutting off the Epson and unplugging it from the A/C outlet and unplugging all cables? Leave the cables out for at least 30 seconds and try again. This is the procedure for a forced re-boot of many printers. Hopefully, this will help.

Ralph Wild

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  • Posted on Dec 13, 2016
Ralph Wild
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Since the OP seems to have gone away and I have the same problem, I'll pick up this thread, if that's OK.

My printer is on my LAN which includes machines running several versions of Windows, Linux, and OS X; however, the error code is displayed even if I try to print things using the LCD panel (e.g., printer status report) or try to copy anything. The printer is visible on the LAN, allows https access to web configuration and to a memory card, and scans to the memory card without problem. It just won't print anymore.

I've inspected for jams, done all the power off/on stuff, removed and reinserted all cartridges - still no joy. Got anything else to try?

TIA

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How can i fix Epson Printer Error Code 0x97?

There does not appear to be a single solution that always fixes this error message. For some users, procedures for cleaning the nozzles works. For others, switching the particular software program you are attempting to print with works. For a considerable number, contacting epson about your warranty (a year) yields a replacement printer being shipped. The approach from Epson for tackling this problem appears to be powering the printer off, detaching peripherals, reseating cartridges, waiting 5 minutes, an re-powering. Here is a link offering variations of this: https://tonixcomp.net/epson-error-code-0x97/

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Solution 2:Step 1: Restart the computer. Login as an administrator user.
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I am on my second printer with the error. Epson explained it is a motherboard failure. The error is not caused by a PC or the software on it. Instead, this is a printer hardware failure.

After exchanging the printer, the replacement printer has now dies from the same error. The problem starts as blurry printing and progresses to the full hardware failure. Once the Hardware fails and you get the error code, there is nothing an end user can do. The motherboard needs to be replaced.

My printers were working fine up until I swapped out the factory cartridges that shipped with the printer. In both of my cases, there were no issues or symptoms until I started using the Epson XL cartridges. As soon as I installed those, the symptoms started to show. Within a couple of months after swapping in the XL cartridges, the motherboard dies.

Options:
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2) Swap printer if under warranty. They may want a credit card to charge in case they do not receive the bad printer back. Just resend it in the box the replacement came in. Epson supplies shipping labels and covers the shipping costs.
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