Polycom SoundStation 2W (2200-07800-001) Wireless Audio Conference Logo

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Paula L Posted on Jun 30, 2015
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Unable to conference

Able to make an outgoing call, but when hit "Conference" to make another call to be able to conference, the line disconnects from the first call.

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5 Related Answers

Anonymous

  • 2 Answers
  • Posted on Jan 06, 2008

SOURCE: Conference call with a Polycom SoundStation EX

The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station.  On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button.  Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider.  If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps. 

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Anonymous

  • 1 Answer
  • Posted on Mar 07, 2008

SOURCE: Dropped Conferences

You need to upgrade the code on your system. This happened to me and upgrading the code fixed it. Good luck!

Anonymous

  • 682 Answers
  • Posted on Sep 18, 2008

SOURCE: conference problem

repeat you setup for all station you want to connect to it.

shyamprocom

procom office solutions

  • 93 Answers
  • Posted on Feb 09, 2009

SOURCE: Polycom sound station 2 conference set conference problem

sounds strange, it lookslike a main board problem, considering that u have been using similar unit before.there is not much that u can do from the menu options.u will have to refer ur vendor for rpairs

Anonymous

  • 8 Answers
  • Posted on Apr 02, 2009

SOURCE: Usin for an internet conference

You need to buy a Computer Calling Kit from Polycom. That is essentially a cable with a 2.5mm connector to the Polycom Soundstation 2W on one end and two 3.5 mm connectors to the PC Sound card end (one to the Microphone port and the other to the Speakers port).

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How do I conference call
You may download the user manual part 1 and part 2. The conference call instructions begin on page 51 of part 2.
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HOW TO DO A CONFERENCE CALL
Here are the instructions for making a conference call on a Norstar system.

Conference [Feature] [3]


  • Establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press [Feature] [3].
5. Press the line or intercom button of the first held call.
6. Press [Rls] to end the conference call
  • To remove yourself from a conference permanently (unsupervised conference):
    • Press [Feature] [7] [0]. The other two callers remain connected. (Some external lines may not support this feature.)
  • To put a conference on hold:
    • Press [Hold]. The other two callers can still talk to each other.
  • To split a conference:
    • Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press [Feature] [3].
  • To disconnect one party:
    • Press the line or intercom button of the caller you want to disconnect, then press [Rls].
    • Press the line or intercom button of the remaining caller to resume your conversation.
  • To independently hold two calls:
    • Press the line or intercom button of the first caller, then press [Hold]. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press [Feature] [3], then retrieve the second call from hold.
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Here are the instructions for making a conference call on a Norstar system.

Conference [Feature] [3]


  • Establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
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5. Press the line or intercom button of the first held call.
6. Press [Rls] to end the conference call
  • To remove yourself from a conference permanently (unsupervised conference):
    • Press [Feature] [7] [0]. The other two callers remain connected. (Some external lines may not support this feature.)
  • To put a conference on hold:
    • Press [Hold]. The other two callers can still talk to each other.
  • To split a conference:
    • Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press [Feature] [3].
  • To disconnect one party:
    • Press the line or intercom button of the caller you want to disconnect, then press [Rls].
    • Press the line or intercom button of the remaining caller to resume your conversation.
  • To independently hold two calls:
    • Press the line or intercom button of the first caller, then press [Hold]. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press [Feature] [3], then retrieve the second call from hold.
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May 11, 2009 • NorStar Meridian M7310 Phone
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Conference call
To make a Conference Call
1. While on a call, press Cnf/Trn_____.
2. Dial a [DN] (or access an outside line and
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3. Press Cnf/Trn after the called party answers.
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If you added an outside line to the call, press
Cnf/Trn again before hanging up to allow
the outside parties to continue talking. (If
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Note Some types of outside lines
(“unsupervised”) do not automatically
disconnect when conferenced parties
hang up. In this case, press one of the
flashing buttons to monitor the
conference.
If the parties are still on the line, press Cnf/Trn
+ Spkr, then hang up. When no one is
on the line, press Spkr to disconnect the
lines.
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Unable to use conference button
Here are the instructions for making a conference call on a Norstar system.

Conference [Feature] [3]
  • Establish a conference call between yourself and two other parties.
    1. Make or answer the first call.
    2. Put the first call on hold.
    3. Make or answer the second call.
    4. After the second call is connected, press [Feature] [3].
    5. Press the line or intercom button of the first held call.
    6. Press [Rls] to end the conference call
  • To remove yourself from a conference permanently (unsupervised conference):
    • Press [Feature] [7] [0]. The other two callers remain connected. (Some external lines may not support this feature.)
  • To put a conference on hold:
    • Press [Hold]. The other two callers can still talk to each other.
  • To split a conference:
    • Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press [Feature] [3].
  • To disconnect one party:
    • Press the line or intercom button of the caller you want to disconnect, then press [Rls].
    • Press the line or intercom button of the remaining caller to resume your conversation.
  • To independently hold two calls:
    • Press the line or intercom button of the first caller, then press [Hold]. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press [Feature] [3], then retrieve the second call from hold.
Read full answer
Mar 11, 2009 • Nortel Meridian M7208 Corded Phone
3helpful
1answer

Conference Calls
To establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press feature button then 3.
5. Press the line or intercom button of the first held call (not required on the
T7100/M7100 telephone).
6. Press Release to end the conference call.
To remove yourself from a conference permanently
(unsupervised conference):
 Press feature buton then 70. The other two callers remain connected. (Some
external lines may not support this feature. See your system
administrator.)
To put a conference on hold:
 Press hold. The other two callers can still talk to each other.
To split a conference:
 Press the line or intercom button of one caller to consult privately while
the other caller is on hold. To re-establish the conference, press
feature button then 3.
To disconnect one party:
 Press the line or intercom button of the caller you want to disconnect,
then press Release button. Press the line or intercom button of the remaining
caller to resume your conversation.
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Wanted to use two mitel 5303 for one conference call
Yes you would have to have them on seperate analog phone lines and 1 would have to dial the other. To add a 3rd party you have hit the flash button dial the other party, connect, and hit flash again.
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Mar 19, 2008 • Mitel 5303 Conference (50001905)
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Four way calling
When you conference two lines or more together you get what you call line loss which makes the audio levels deteriorate. So to conference yourself and three others properly you may have to try a few different options to get the performance you want out of the conference call. Many phones/phone systems have three way calling which connects you and two others, so depending on the calls you wish to connect, an option would be to have one of your callers actively participate in the conference connection procedure. For example. You have a two line phone with a conference feature. So you call person A on one line and person B on the other, then hit the conference key. Now you have "Y" (yourself) and person A and B speaking together via the conference feature on your telephone. Now all you need is person A or B to have the same two line setup with the conference feature and they make the third call to person C and hit their conference button, now all four (Y,A,B&C) of you all talking together. If it is not possible to have one of the callers do this, you will need to have at least three phone lines and a phone that will enable you to have four way calling. However, you may want to dial 611 from your telephone, and try to get to a service rep., your local phone company may have some options for you. However, rather than investing in costly phone equipment, it might be cheaper to use a call conferencing service. They are fairly cost effective, and you basically have the three other partys call a toll free number at a specified time and you call get conferenced together for a fee. And last, you may want to research some VOIP options if all the partys have high speed connections. Good Luck
Read full answer
Feb 10, 2008 • Lands Phones
13helpful
5answers

Conference call with a Polycom SoundStation EX
The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station.  On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button.  Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider.  If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps. 
Read full answer
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