How do I move certain extensions to different keys? Example, I want to assign a certain extension to one of the light up keys on the left hand side.

The extension range needs to be allowed in the Auto Attendant. For example, if most all of your extensions are in the 100 series range and you are trying to get to a 200 series extension then you have to have the option in the Auto Attendant (under Menu tree) for button 2 that says "Reserved in Dial plan".

If the extension is in the correct range then you should check to be sure that the extension is Dial Plan, Tables, Internal 3 Digit extensions (click devices using for older software). Make sure that extension is in the list (on the left for older software).

I believe this is a programming issue.

To change the ringing assignments on extensions enter programming mode by pressing Feature **266344 and password 266344 if it hasn't been changed. You have to do this from an M7310 phone. The top two buttons on each side will move you through programming. The top right button is the SHOW button and the button below it is the NEXT button. The top left button is the HEADER button and the button below it is the BACK button.

Your first category should be TERMINALS & SETS. Press the SHOW button and using the dial pad enter the extension number. The display should show the extension number or name. Press SHOW three times and the display should show LINE ___.
With options to SCAN or LIST. Pressing SCAN will show the lines assigned to the extension. Use the CHNG option to change how the line is on the phone. RING ONLY - UNASSIGNED - APPEAR ONLY - AND APPEAR & RING. Change the lines you want to ring in NORMAL DAY MODE to APPEAR & RING for this extension and press SCAN to move to the next assigned line. Use this same method for any extension you want to change the ringing on.

Conflicting Extensions

Add-ons, also called plug-ins or extensions, are mini-applications that attach themselves to independent software and add extra capabilities to the program.

Extensions can change a browser's interface, alter the behavior of existing operations, add new functions or install in-browser support for programs like Shockwave Flash or Adobe Reader.

Because these extensions make changes to the overall operation of a browser, they can also affect the shortcut keys.

Most browsers offer an option to run the application with add-ons disabled; if the shortcut keys work when extensions are turned off, one of the add-ons is at fault.

Key Reassignments

Programs like MapKeyboard, SharpKeys and KeyTweak can reassign the functions of each key on the laptop keyboard.

If the computer is running a non standard keyboard layout, certain keys might not behave or respond normally.

For example, if the "Ctrl" key has been disabled or is set to work like "Shift," shortcut keys won't work as expected because the keyboard is no longer using its default mapping.

If the keyboard layout has been changed in the Dell laptop, the registry will contain a Scancode Map entry in

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layout or the language bar will show a keyboard language different from the default ("English (United States)," or "EN," for Dell laptops purchased in the U.S.).

Virus Infection

Malicious software can affect the function of peripheral components like the keyboard and mouse.

If the keyboard is exhibiting strange behavior for example, if certain keys do not respond or if keys output unexpected letters a virus is most likely the cause.

Running an anti malware software from within Safe Mode accessed by pressing "F8" on the Dell logo screen should remove any viruses interfering with keyboard response.

Browser Software

Upgrading or downgrading a browser on the PC can affect the Internet shortcut keys associated with that program, especially if the version removes a function that was once associated with a particular keyboard combination.

Alternatively, if you've switched to another browser, you might find that certain shortcuts that worked in the previous browser don't work in the new one.

For example, while "Shift-F10" opens a context menu in Internet Explorer, the same keyboard combination does nothing in Mozilla Firefox.

Hope this helps.

The answer to the Caller ID question:
Depend on the type of system that the phone is connected to. Late model Partner ACS equipment will display Caller ID info between the first and second rings, provided that the telephone line is plugged into a module that supports Caller ID.

The answers for the other 2 questions are taken directly out of the Partner ACS Programming Guide which is available for free download at Avaya's website.

Ther answer to the incoming call line ringing question:
Again, depends on the system. For the Partner ACS:

1) Press FEATURE 00 at extension 10 or 11.
2) Enter the number of the extension to be programmed for Line Ringing.

The green lights next to the line or pool buttons show the current Line Ringing settings for all

lines or pools assigned to the extension. (If a line or pool is not assigned to a button, the green

light next to that button is off.) The following ringing options can be shown by the green light

next to the line or pool button:

? Immediate Ring - on steady

? Delayed Ring - flashes slowly
? No Ring - flutters quickly

3) Press the line or pool button until the button light shows the correct setting (the setting for the
currently selected line or pool also appears on the display).
4) Continue programming, or exit programming mode.

Line selection:

For incoming calls, the line selection (hunt sequence) is set by the local service provider). For outgoing calls....again....it depends on the system. For the Partner ACS:

1) Press FEAURE 00, SYSTEM PROG, SYSTEM PROG, CENTRAL PROG at extension 10 or 11.
2) Enter the number of the extension to be programmed for Automatic Line Selection.
3) Press **.
4) Press the line, pool, or INTERCOM buttons in the desired order. The valid entries for Automatic
Line Selection depend upon the type of extension:

? Key Extension: Outside system lines, Left Intercom (the factory setting)

? Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right Intercom (the factory

setting), Pools 881-883, individual lines

For each button pressed, a display similar to the following appears:

Automatic Line Selection

5) To exit Automatic Line Selection, press **.
6) Press CENTRAL PROG and enter a new extension number, or exit programming mode.

Changing line ringing and line selection are tasks that are normally reserved for the Administrator of the telephone system.

Changing ringing on a Partner system is done on either ext 10 or 11.
At one of those ext's press the feature key and "00"
Next press the left hand intercom twice
The display should say system programming

Press the right hand intercom once. The display should say Central telephone Programming.

Enter in the extension number that you want to program.

Press the line that you want to ring.
A solid light on the line means immediate ringing
A slow flashing light means delayed ringing (meaning the phone will wait 3 rings before starting to ring.)
A fast flashing light means no ringing.

When finished with that station press the right hand intercom and enter in the next extension to program and set ringing accordingly.

Press feature "00" to logout

The default password on partner voicemails is 1234. The reason for the call returning to the extension that transferred the call to the new extension is probably because the cover vms isn't set up for the new extension.
To check the vms cover for that extension, at either extension 10 or 11 press feature 00 and press the left hand intercom button twice. The display will say system programming.
Enter #310, the display will sayAutomatic VMS Cover Extension:
enter in the extension number of the new extension.
The screen will say either "1 assigned" or "2 not assigned"
enter in 1 (assigned)
press feature 00 when finished.

Changing the programming on a Partner system is done on either ext 10 or 11. At one of those ext's press the feature key and "00"
next press the left hand intercom twice
the display should say system programming
press the left hand intercom button
the display should say central telephone prog extension:
enter in the extension number of the persons phone you wish to rename
the display should say program extension xx
press the left hand intercom button
the display should say the extension number followed by the existing programmed name
enter in name of new person by pressing the number where the letter is then its order on the button so under the 2 button 1 would be A, 2 would be B, and 3 would be C ex. BILL = 22 - 43 - 53 - 53 use the mic/hfai button to erase entry.

either press the right hand intercom to go to the next extension or press feature 00 to exit

Programming on a Partner system is done on either ext 10 or 11. At one of those ext's press the feature key and "00"
next press the left hand intercom twice
the display should say system programming
Enter #301
The display will say Automatic VMS Cover Extension:
Enter in the extension number of the phone that has the guest mailbox
The display should say 1 Assigned, if not press 1

press feature "00" to logout

To program a page button for other extensions.
At the phone, press Feature 00
press the LIGHTED button you want to program.
press the LEFT intercom button, followed by * (star) and the 2 digit extension number.
Repeat for more buttons.
Feature 00 when done.

Now you can just press the button, and it dials intercom *10 (example)

it will activate the speakerphone and you can talk.

Are you referring to page all phones?

you have to put all phones into a ringing group first.

From extension 10 or 11

Feature 00
Left intercom
Left intercom
Press #502
At the group prompt, enter the group number you wish to use (1-4)
At the extension prompt, enter the extension number you wish to add to the group
It will say 1-assigned or 2-not assigned
Press 1 to assign it to the group
Repeat for all extensions
Feature 00 when finished

Now, to page the group, you will press "Intercom *7x (where x is the group number)

Example, Intercom *71 to page group 1

If you wish to put that on a button, you must go to each phone.

At each phone...
Press Feature 00
Press the button you want to program
Press the LEFT intercom button and *71 (for group 1)
Feature 00
Repeat at each phone you want the button on.