Off button stuck on cannot unlock it need help

Why Does My Electric Water Heater Reset Button Keep Tripping? So the red reset button on your electric water heater keeps popping out and needing to be reset.
Here's the most likely problem: The water in your water heater is getting too hot.
When the water temperature in your water heater exceeds 180°, the red reset button (also known as the high-limit switch) trips. This tripping protects you from getting scalded or burned when using hot water in your home.
OK, but then what's causing the water in your water heater to get so hot? The most likely cause is a bad thermostat.
How a bad thermostat causes your water heater reset button to trip Electric water heaters have a lower and upper thermostat-one for each heating element.
The thermostats are responsible for controlling the heating elements. When the water has cooled off, the thermostats kick on the heating elements to heat the water. And once the water has reached your desired temperature, the thermostats shut off the heating element.
(This is very similar to the way your heating and air conditioning thermostat controls your home HVAC system.)
But these thermostats can go bad. When they do, they sometimes get stuck in the "on" position. This means that that the heating element continues to heat your water, eventually causing the high-limit switch to trip.
The fix: The bad thermostat needs to be replaced. A plumber can use a multimeter to test the thermostats and find out which one is bad.
Other problems that can cause your high-limit switch to trip While a bad thermostat is the most common reason your water heater's reset button may trip, it's not the only one. Other common causes include:

• A shorted heating element-It may be that the thermostat is working just fine and shutting off the heating element. But a short in the element is causing it to continue to heat your water.
• Loose wiring-A loose wire in the water heater can generate heat that can cause the high-limit switch to trip.
• Bad high-limit switch-The switch itself may be malfunctioning and tripping when it shouldn't be.

Get a professional plumber's help

Do you live in the Minneapolis-St. Paul area and need a reliable plumber to help you troubleshoot your water heater problem? Contact MSP Plumbing. We can usually fix the problem the same day.

Some gas valve models require you to push in the button to turn the knob through some, or all of its positions. Hope this helps.

Check the breaker first and confirm that power is being delivered to unit. Then if power is confirmed, try the reset and make sure that power is now getting to the heating coils. If necessary, you can always jump the reset switch if it stays stuck.

maybe replace intellivent gas control valve:
http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intellivent

gene

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Faulty switch, or dirty, clean or replace.

From the manual:



PROGRAMMABLE KEYPAD LOCK
To prevent tampering with any of your settings or
temperatures, the front panel buttons and the rotary dial can
be locked out, requiring a four digit code to unlock them.
You may use either the default lock code of "0000", or your
own personal number combination (see "Changing The Lock
Code")


LOCKING THE THERMOSTAT: Ensure the rotary dial is in the
RUN position. Press the NEXT button for at least 2 seconds.
The words "ENTER CODE" will appear on the screen, along
with "0000". Press the NEXT button again for at least 2
seconds. A padlock should appear on the screen to confirm
that the thermostat is now locked.


LOCKING THE THERMOSTAT: Ensure the rotary dial is in the
RUN position. Press the NEXT button for at least 2 seconds.
The words "ENTER CODE" will appear on the screen, along
with "0000". Press the NEXT button again for at least 2
seconds. A padlock should appear on the screen to confirm
that the thermostat is now locked.

UNLOCKING THE THERMOSTAT: Ensure the rotary dial is in
the RUN position. A single press of any button should cause
the words "ENTER CODE" to appear on the screen, along
with "0000". If the default code was used to lock the
thermostat, press the NEXT button for at least 2 seconds.
The padlock should disappear from the screen, and the
thermostat should now be unlocked.
If you try to unlock the thermostat by entering a code that is
not correct, a padlock and the digits "88:88" will flash on the
screen and you will have to try again. If a lock code
different from the default was used, this will need to be
entered by using the UP/DOWN buttons, and the NEXT
button to advance to the next digit. Once the correct code is
entered, press the NEXT button for at least 2 seconds and
the thermostat should now be unlocked.


CHANGING THE LOCK CODE: To create your own specific
lock code, first ensure that the rotary dial is in the RUN
position. Press the NEXT button for at least 2 seconds. The
words "ENTER CODE" will appear on the screen, along with
"0000". Now press the HOLD button again for at least 2
seconds. The words "SET CODE" will appear on the screen,
along with "0000".

IF YOU FORGOT YOUR LOCK CODE: You can still unlock the
thermostat by performing the following steps: On the back
of thermostat locate JP1, which is a row of 3 metal pins at
the right edge of the circuit board above the battery tray.
There should be a plastic jumper cap on 2 of the 3 pins
(right or left).


Move the jumper cap so that it is on the opposite 2 pins.
For this change to be recognized, move the Temperature
Mode switch to any other position than its current one.
These steps listed should have changed the lock code back
to the default of "0000". Follow the instructions already
listed in "UNLOCKING THE THERMOSTAT".

The button could be stuck on the thermostat or needs replacing. You try to reset it by putting the screw driver head against the reset button and bump the handle with your hand to try to free it up. I have tried that and it free up one, reguardless if it didn't you would have to replace it any way if it is bad.
The button should pree in to reset, also check element's out they can short and throw your breaker.

you have to push in and turn at the same time.

spark button or park? button.Try puttting thumb pressur e pushing what you can sideways. Up down / left right. Or tap the mounting lightly with a piece of wood. Dont hammer on it, you are just trying to jar it a little. Good Luck if the spring in it is broken you may have to replace it.