Solis Palazzo coffee coming out weak & cold, water from nozzle is hot! Any ideas??
HI
There could be other things wrong but usually when the water temp goes down, its because you are starting to get scale build up in the boiler. This insulates the water from the heat. What do you have your water hardness set on. It should be set on the max, with all the lights lit. Check it by pushing and holding the small cup and water buttons. While holding them down, turn on the machine. Release the buttons and your ready to program the machine. Water hardness. The pre-ground button sets the water hardness. Push the pre-ground button (scoop) and the lights at the top of the panel should light up one at a time from left to right.. Always set the hardness to the max. Turn on all the lights on top. The machine will tell you when to descale. It’s better to descale more often than not enough.
Descaling the Palazzo: The Palazzo is programmed to descale the boilers on its own, when set in the correct mode. You program the machine to descale it’s self, do the following. With the machine turned on, push and hold the left 2 buttons (clean and pre-ground). This should light the top right red indicator light. Mix your descaling crystals in 32 to 48 oz in your water tank. Stir until they are completely dissolved in the water. Next, have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz’s. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, all lights on the bottom will flash. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, and then close, and then open the steam knob again and let the water just flow through the boilers until it is emptied by the machine. Don’t turn off anything until the machine stops on its own. This will clear the descale light. Refill the water tank again with fresh water and your ready to go.
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