II had a problem with a constant false paper jam, after I teared a paper after a real paper jam and I did it wrongly, probably damaging in doing so a spring sensor at the paper exit. It is a small plastic rod in the middle of the opening where the paper comes out that just senses the paper, when it's coming out - I damaged the spring holding this rod in place and consequently it was always up (but should have been down until the paper passes - which signals that the paper has come out).
Nothing helped, powering off and again on the printer only resulted in hearing a sound of the wheels mechanism trying to turn, but got stuck.
Disassembled all the external plastics and the top part, reached the black curved plastic where the paper comes out, opened it from the top (fixed in place with 2 plastic hinges on left and right) and there it was the sensor with the plastic rod with a spring out of place. Fixed the small spring, assembled all together and it works.
The paper that you removed from the machine was complete? If is complete you must check paper sensors.
Yes ,
i can do this problem
Remove toner cartridge. You will find paper piece in there, I believe. Get ALL pieces out, put in fresh paper, restart. That usually does it.
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Paper jams inside the printer
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Clearing credit card-sized paper jammed inside the printer
Credit card-sized and 4" x 6" sized paper must be loaded properly. If this media is not loaded properly, it will feed into the printer and will not exit. Credit card-sized paper should only be loaded in the ASF and in portrait orientation. 4" x 6" sized paper can be loaded in the ASF or cassette. But must be loaded portrait orientation.
If credit card-sized paper was loaded in landscape orientation in the ASF and did not eject (exit), please follow this procedure.
Fixing a printer paper jam
When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.
* To manually remove paper pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer.
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I had already followed those instructions as per the manual. Can you offer any further instructions please?
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