It appears as it is catching maybe on the scraper
If no already done, try reinserting the tray without the Used Coffee Container as it is the component that usually catches against the scraper. The machine should then cycle and revert to its normal position where it will be possible to put the complete tray back in.
First check the grounds tray as it must go in with the side-tabs (small ridge on each side) in the rear, otherwise it will not seat properly. If that doesn't work give me a shout. gl.
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