The TV Needs to be connected to an Internet Connection!
Either Wirelessly, connected to a Hotspot - most likely your WiFi from either your modem or router, depending on how you get online?
Or... Your TV can be hard wired, with a cat cable directly from your Modem/Router to the TV.
If hard wired, double check in the settings page of your TV (Navigate there with your remote) and confirm this.
If wireless, again navigate to settings and scroll to Network Connections, or something similar, (can't be specific since you didn't provide make and model) choose wireless, locate your home network name, enter your Password, and your TV should now connect to Netflix, among other platforms.
Good Luck
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