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Posted on Nov 14, 2007
Answered by a Fixya Expert

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Page count unreasonable

The past user (my dad) has printed less than 400 pages and had to replace 2 cartridges. The lights for the other 2 cartridges are now lit and he's frustrated. The printer claims 1246 pages have been printed!

The Supply Status Page info for the last inputted Cyan cartridge says 99% capacity & 297 pages remaining. Only 4 pages have been printed using the new HP Q3961A cartridge. It should print 4,000 pages at 5% coverage.

The new Blace cartridge Q3960A has printed less than 100 text pages and shows 69% remaining, 1191 pages printed w/ this supply and 2650 pages remaining. It's supposed to print 5,000 pages at 5% coverage.

I tried resetting the image drum w/ online instructions involving pressing the gold and red button. I tried it 4 times w/ no luck. This is the web address for this:
HP Color laser printers 2550 image Drum Counter reset [+] ESI-How to Reset Printer
Please help me fix the printer counter issue!

Kimberly Kinnaird
[email protected]

  • 1 more comment 
  • KKinnaird Nov 15, 2007

    These are genuine HP cartridges purchased from SAMS club. Could a sensor be dirty? One additional comment is that I tried the drum reset sequence everyone mentions, and got the imaging drum number to reset. Somehow, magically, the # of pages remaining for the cyan cartridge also increased twice. Only 3 pages had been printed, but it increased from 297 to396 to 792. Something is wierd.

  • ImChipBrown Oct 05, 2008

    I've tried the image reset listed here (from coldreset.com) and also another one listed at fixyourownprinter.com. No joy.



  • Anonymous Mar 28, 2014

    I replaced black drum and cartridge,now printer is printing only blank pages

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1 Answer

john archer

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  • Posted on Nov 15, 2007
john archer
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Re you using genuine HP NEW cartridges? If not, you must make sure that whoever has re manufactured the ones you are using has replaced the chip on the cartridge. This tells the machine how many copies are on the cartridge.

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How do I get a meter reading of number of copies?

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DRUM Q3964A FOR HP 2840


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http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=445194&prodTypeId=18972&prodSeriesId=445194&objectID=c00414128



You may have to copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

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Savin 8045e copier

That depends on what you are printing.
Any time you read stats about page count, it is usually based on 30% coverage of the page.
Depending on what you are printing, it can be more or less.

Estimated yield is 30,000 pages for a standard cartridge.
Using an aftermarket (refill) cartridge can vary greatly.
And as mentioned, it really depends on what you are printing.
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