Light stays on in the base unit and light flashes on handset. No messages--all have been retrieved.

If the message light on the Telstra cordless handset 1 is flashing, indicating a new message, but the message light on handset 2 does not flash even when it's on the cradle, there are a few troubleshooting steps you can try:

1. Check message notification settings: Make sure that the message notification settings on both handsets are properly configured. Refer to the user manual or the settings menu on the handsets to adjust the message notification settings. Ensure that the notification is enabled for both handsets.
2. Reset the handsets: Try resetting both handsets to their default settings. This can be done by removing the batteries from the handsets, unplugging the base station, and leaving them disconnected for a few minutes. Then, reinsert the batteries and plug in the base station. Allow the handsets to reconnect to the base and check if the message light on both handsets functions properly.
3. Check the base station: Ensure that the base station is functioning correctly. Check if the base station is properly connected to the telephone line and power source. If possible, try connecting handset 2 to the base station that handset 1 is connected to and see if the message light functions on that base station. This will help determine if the issue is with the base station or the handset itself.
4. Contact Telstra support: If the issue persists after trying the above steps, it may be best to contact Telstra support directly for further assistance. They will have specific knowledge of their product and can provide more detailed troubleshooting steps or advise on any potential repairs or replacements that may be necessary.

Remember to refer to the user manual for your specific Telstra cordless model for more detailed instructions on troubleshooting and operating the handset.

Press down the "find handset" button until the paging beep stops (about 5 seconds) and this will reset the indicator lights on the handsets.

I hope this will help. I had the same problem with the message alert light not turning off. I have phone service through the internet. I would clear messages from my base unit and alert would continue to flash. I went into my internet message center and found a few old messages there. Why they got there is beyond me, but after clearing them my alert light went out and stayed off. I disabled messages to internet inbox and now it flashes only when I get messages to my base unit until I listen or clear them. Easy fix to annoyance I've had for some time.

the same as above the voice mail light keeps flashing when there are no messages

To reset the indicator(Red light flashing on handset), press and hold the find handset key for 5 seconds or until the light flashing stops(10 sec).

I had the same problem. Once I read the owners manual I found the charge light blinks to indicate that you have voicemail waiting to be retrieved via telecom provider. Much to my surprise I have a voicemail account I never requested.

Another mystery solved - I now know why I missed so many messages.

Buy a new phone but not a VTECH piece of crap. Thier support sucks and you never talk to a person. It is all automatted.

Resetting the New Message LED
If the LED remains on after you’ve retrieved your messages, you may need to reset
the indicators. With the phone is in standby mode, press and hold find handset on
the base until the paging sound stops (about 5 seconds).