Most likely your incoming cable signal is weak. If you call your cable company, the on call support tech can sometimes resolve the issue from their end.
If not they can send a technician to your house to measure the signal strength. The tech should first measure the signal strength before it comes into your residence and then again at the input to your cable modem.
The surfboard also has an internal web interface that provides a good deal of information relating to your signal strength and other diagnostic information.
I'm not sure about yours, but the internal ip address of my surfboard web interface is 192.168.100.1
Regardless though, you still need to get your ISP involved to resolve the issue.
on the addresss bar put 192.168.100.1 then go to hack add on file adress file d11_m_speedtierextreme2_c01.cm on the addresss bar put 192.168.100.1 then go to hack add on file adress file d11_m_speedtierextreme2_c01.cm1,244 views
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