http://www.vtechcanada.com/manuals/5870ciben.pdf
from the troubleshooting section of the manual
• Unplug the base unit’s electrical power and remove the battery from the handset. Wait for 15 seconds then plug in the battery place the handset in the base unit and plug in the power. Allow up to one minute for the cordless handset and base to synchronize
not a guarantee, something to try
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