ALL OF THE SUDDEN OUR CALLER ID HAS STOPPED WORKING ON ALL OF OUR PHONES. I HAVE HAD THE PHONE COMPANY OUT AND THEY SAID IT IS WORKING ON THEIR END. WHAT CAN I DO?

Check with you telephone service provider to ensure you still have the service. Customer service can help you. Caller ID is provided by the phone company.

Contact the phone company. They are caller ID providers for you phone.

The T.V. caller ID is from your phone provider. The T.V. itself shouldn't have any impact on how the caller ID works. I would call your phone company and see what they say, it sounds like a problem on their end.

• Did you fully charge your phone? - Make sure you fully charge for 16-24 hours .
  
  
• Is the battery old? - Replace the battery.
  
  
• Is the electrical outlet switch turned on? - If you are using AC (electrical) power, make sure that the unit is connected to a non-switched electrical outlet.
  
  
• Are the connecting wires tight - Unplug the AC power converter from the unit and plug it back in.
  
  
• Do you have Caller ID service with your telephone company - In order to receive Caller ID records, you must subscribe to the standard name and number Caller ID service available through your local telephone company. If the Caller ID works for normal calls but not on Call waiting calls, then you must contact your phone company to get the combined CID/CW service.
  
  
• Caller ID shows up after second ring - Be sure to wait until the second ring before answering. Caller ID signals comes through after the first ring, if caller pick ups phone too soon Caller ID signal will not be transmitted to the handset.
  
  
• Confirm that caller ID is still working on that particular line by checking another phone on the same line - If Caller ID is not coming through contact your phone company provider.
  
  

If this does not fix your problem, contact your authorized Service Center.*

Before accepting the phone company's word, make sure another basic caller id phone can display CID. If it does then check the programming in the phone's set up menu to be sure it hasn't been mistakenly disabled.

Okay well i'll just give you the long and short. If your caller id was working and then it all of the sudden stopped working you need to call your phone service provider and notify them. If you just got these phones installed then you would need to get a caller id card and turn on the caller id prompt from your phone system.

I have had similar problem the way I solved it .
Unplug all units from ac
Take out all batterys
unplug phone line.

Put back in reverse order .
They allways seem to work after.


I have noticed that if the phones are charged on the wrong stations they seemed to get confused for some reason.
Hope this helps

Doug

try to give it a soft reset its easy go to settings/conigurations/resotore factory defaults!! 0000 or 12345 or 8 zeros okay??

plz rate this poste

Make sure that you have caller id service from your phone company. If you do not have a different phone with caller id borrow a working one from a friend and see if it shows up on a different phone. Let a phone ring at least twice to give caller id time to work. If a different phone does not show the call information call your service provider.

Unfortunately just adding caller ID to your phone line will not work with many business phone systems, especially older systems.

You can have this phone on one of several different Toshiba phone systems. The system must have caller ID equipment installed and programmed correctly for caller ID information to be shown on your phone's display.

Caller ID information is transmitted between the first and second ring. With business phone systems the system itself needs to collect this information and then pass it along to any phones that are programmed to ring at any given time.