Callers cannot call into roll-over lines, I am now the only one who can pick up incoming calls. I think when I changed the time I messed up the call settings. Any help on how to fix pleeease!! lisa

What did you dial when checking voice mail?

Check your phone wiring in the wall socket is ok

When someone calls you and your phone behaves this way, does the caller get disconnected? The phone may be causing this, but it may also be due to trouble in the telephone line itself. The trouble is caused by defective wiring, a partial short circuit. When you pick up your phone to call out, the voltage on the phone line is low and it works normally. When you get an incoming call, a high voltage is sent to ring the phone. Because of the partial short, the phone company's equipment thinks you've answered the call as soon as the ringing starts. But you haven't picked up the phone, so the phone company's equipment thinks you've hung up and disconnects the call. The result is that short burst of ringing.

Disconnect the cordless phone base unit from the line and try another phone. If you still have the trouble this confirms the line is at fault. You'll need to contact your phone service provider for service. If it's in the outside wiring, they're responsible for repair. If the problem is in your home wiring, you may need to pay them unless you have a wiring maintenance plan.

If the problem goes away when the cordless base is disconnected, then it's time for a new phone.

I think I would get a different phone.

Yes, I re-read the manual and it says (under Caller ID) to press the flash/program button to answer the new incoming call...I must have hit the pound key in error thinking I hit the flash button. I have yet to try this in real time, but will next time it arises and report if it does NOT work.

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Not sure it this is a solution for ALL your problems, but...

I had a similar issue: Phone rings, caller ID info displays then seems to hesitate, then displays only "INCOMING CALL."

The issue seemed to be caused by interference with other devices on the same line (in my case, an alarm system).

Tech support had me change a setting on my TRU9466 base unit (this is one of the PowerMax 5.8ghz models). This is how we did it step-by-step on the base unit:

MENU
GLOBAL SETUP
IN-USE LINE SETUP
select LINE 1
switch to TYPE B

This seems to have solved the Caller ID "interference" issue -- my Caller ID now displays as it should. The Tech Support person suggested trying that TYPE A/TYPE B setting on "OFF" if TYPE B didn't solve the problem, but thankfully, it did.

Now Cheryl, it sounds like your issue is more involved than this -- I didn't have any connection problems -- but perhaps they're related -- you might try my solution.

I think the best thing I can do is give you the link to the user guides so that you can pick the one most suited to your application, as Call Pilot has many facets ... Good Luck

http://support.nortel.com/go/main.jsp?cscat=DOCUMENTATION&poid=8165&viewOptSelect=3|1

I am making the assumption that only line 1 has caller-ID. Both of my suggestions require services on the phone lines themselves, and not thru the phone system.

1. Line 1 needs features on the line to allow three-way calling. Then you would hit the Recall key after answering to send a Flash to the Central Office to dial the 2nd number. This takes the transfer away from the phone system and puts it on the CO. This requires more time and effort on the staff answering phones, and if a calls comes in while this is in progress, it's going to roll over to another number in the hunt sequence anyway.
2. Get Caller-ID on all lines.

cannot hear incoming calls or outgoing calls